YunExpress integration

Seth tells callers where their YunExpress parcel is, whether it's still in China, clearing customs or out with the local carrier.

Ringly is the AI phone support app for Shopify brands. When an order ships from China with YunExpress, the AI phone agent looks up the tracking itself during the call.

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TL;DR

Couriers

Setup

Nothing to set up.

Account

You don't need a YunExpress account. Ringly reads the tracking number from the Shopify order.

What Seth can do with YunExpress tracking

Seth reads the YunExpress tracking number from the Shopify order, so the caller doesn't need it.
The AI agent tells the caller the latest YunExpress scan, for example "customs clearance completed", and the delivery date when the tracking shows one.
When the tracking shows a local carrier such as USPS or GOFO has the parcel, Seth tells the caller who is delivering it.
If the parcel is stuck in customs or hasn't moved in days, the AI rep says so and can hand the call to a person.

Example of the integration in a phone call

Caller

I ordered two weeks ago and it still isn't here. Order 4471.

Looked up YunExpress tracking through TrackingMore

Seth

AI agent

It left China last week and cleared US customs on Tuesday. GOFO is delivering it now, and it's out for delivery today.

What you need to do

Nothing to set up. There is no YunExpress setting to switch on. If the Shopify order has a YunExpress tracking number, the AI agent looks it up through TrackingMore, which is built into Ringly.

Tracking for

YunExpress

runs through

TrackingMore

, which is built into Ringly.

How YunExpress tracking works

YunExpress questions

Does Ringly track YunExpress parcels?

Yes. Seth, Ringly's AI phone agent, reads the YunExpress tracking number from the Shopify order and tells the caller the latest scan, from China to the front door.