Gorgias integration

When a call needs a person, the AI agent creates a Gorgias ticket with the full transcript and a summary.

Ringly is the AI phone support app for Shopify brands. Seth, the AI agent, answers the call, and when a person is needed the conversation lands in Gorgias.

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TL;DR

Help desk

Setup

One click in your Ringly dashboard.

Account

You need a Gorgias account. Without a help desk, Seth emails your team a ticket instead.

What Seth can do with Gorgias

When Seth can't finish a call, or the caller asks for a person, it creates a ticket in Gorgias.
Every ticket holds the full call transcript and a short summary, so nobody has to listen to the recording.
The caller hears that your team will follow up, so nobody waits on hold.
Your team replies from Gorgias as usual. Nothing changes in how you handle support.

Example of the integration in a phone call

Caller

The tracking says delivered but nothing came. I'd like to talk to a person.

Created a Gorgias ticket with the transcript and a summary

Seth

AI agent

I've passed this to the team with everything we talked about. They'll email you today.

Connecting Gorgias takes three steps

In Ringly, open your Seth settings and click Connect next to Gorgias.
Log in to Gorgias and allow access.
Choose when Seth should create a ticket. That's it, no developer needed.

Tracking for

Gorgias

runs through

, which is built into Ringly.

Read the Gorgias setup guide Ringly in the Gorgias app store

What a Seth ticket looks like in Gorgias

Each escalated call becomes one ticket in Gorgias. The ticket carries the transcript, a summary of what the caller wanted, and the caller's phone number, so your team can pick it up like any other conversation.

Common questions about the Gorgias integration

Does Ringly integrate with Gorgias?

Yes. When Seth, Ringly's AI phone agent, can't finish a call, or the caller asks for a person, it creates a ticket in Gorgias with the full transcript, a summary and the caller's phone number.