#F85820
TrackingMore integration
Through TrackingMore, the AI phone agent tells a caller where their parcel is and when it should arrive, across 1,200+ couriers.
Ringly is the AI phone support app for Shopify brands. TrackingMore is the tracking engine behind every "where is my order" answer Seth gives.
TL;DR
Shipping and tracking
Setup
Built in. Nothing to set up.
Account
You don't need a TrackingMore account. Tracking is built into every Ringly account.
What Seth does with live tracking
- Seth reads the tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent checks live tracking and tells the caller the latest scan and the expected delivery date.
- If a parcel is late or stuck, Seth says so and can hand the call to a person.
- It works the same way for 1,200+ couriers, from FedEx and UPS to PostNL and Australia Post.
Example of the integration in a phone call
Caller
Where is my package? It says shipped three days ago.
Checked live tracking through TrackingMore
Seth
AI agent
It's with DHL and out for delivery today. It should be there by the end of the day.
How tracking works during a call
Common questions
Do I need a TrackingMore account?
No. Tracking is built into every Ringly account. Seth, Ringly's AI phone agent, looks the parcel up through TrackingMore during the call.
Which couriers are covered?
1,200+ couriers, from FedEx and UPS to PostNL and Australia Post. If the Shopify order has a tracking number, the AI agent can look it up.
What does the AI agent say when a parcel is stuck?
It tells the caller the latest scan and the expected delivery date. If the parcel is late or stuck, Seth says so and can hand the call to a person.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
