#DA202A
Royal Mail integration
Seth tells callers where their Royal Mail parcel is and when it should arrive, for every tracked Royal Mail service.
Ringly is the AI phone support app for Shopify brands. Royal Mail tracking is built in: the AI phone agent reads the tracking number from the order and checks it during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a Royal Mail account. Ringly reads the tracking number from the Shopify order.
What Seth tells callers about Royal Mail parcels
- Seth reads the Royal Mail tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Royal Mail update, for example "we've got it" or "out for delivery", and the expected delivery date.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
Has my parcel been sent yet? I'm in Leeds.
Looked up Royal Mail tracking through TrackingMore
Seth
AI agent
Yes, Royal Mail has it. It's out for delivery with your local delivery office today.
How Royal Mail tracking works
Royal Mail questions
Does Ringly track Royal Mail parcels?
Yes. Seth, Ringly's AI phone agent, reads the Royal Mail tracking number from the Shopify order and tells the caller the latest update and the expected delivery date.
Does it work for Tracked 24 and Tracked 48?
Yes, and for any other Royal Mail service with a tracking number on the order. Untracked post has no number to look up.
Do I need to connect a Royal Mail account to Ringly?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
