#0091CD
Hermes integration
Seth tells callers where their Hermes parcel is in Germany and when it should arrive.
Ringly is the AI phone support app for Shopify brands. Hermes tracking is built in: the AI phone agent reads the tracking number from the order and checks it during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a Hermes account. Ringly reads the tracking number from the Shopify order.
What Seth can do with Hermes tracking
- Seth reads the Hermes tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Hermes scan, for example "out for delivery", and the expected delivery date.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
Hermes says my parcel is on its way. When does it arrive?
Looked up Hermes tracking through TrackingMore
Seth
AI agent
Hermes has it on the delivery van today, so it should arrive this afternoon.
How Hermes tracking works
Hermes questions
Does Ringly track Hermes parcels?
Yes. Seth, Ringly's AI phone agent, reads the Hermes tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Is this the same as Evri?
No. Hermes in Germany and Evri in the UK are separate companies now. The AI agent tracks both, and Evri has its own page.
Do I need a Hermes account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
