#FC4C02
GOFO integration
Seth tells callers where their GOFO delivery is and when it should arrive, and explains who GOFO is when they ask.
Ringly is the AI phone support app for Shopify brands. If GOFO delivers your orders, the AI phone agent checks the GOFO tracking during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a GOFO account. Ringly reads the tracking number from the Shopify order.
What Seth can do with GOFO tracking
- Seth reads the GOFO tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest GOFO update, for example "out for delivery", and the expected delivery date.
- Callers who don't recognize the name hear that GOFO is the delivery company for their order.
- If GOFO couldn't deliver, for example because the address was incomplete, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
I got a text from GOFO. Is that my order?
Looked up GOFO tracking through TrackingMore
Seth
AI agent
Yes, GOFO is the delivery company for your order. It's out for delivery today and should arrive this evening.
How GOFO tracking works
GOFO questions
Does Ringly track GOFO deliveries?
Yes. Seth, Ringly's AI phone agent, reads the GOFO tracking number from the Shopify order and tells the caller the latest update and the expected delivery date.
What if the order ships from China and GOFO delivers it?
The AI agent follows the tracking number on the Shopify order. When that tracking shows GOFO has the parcel, Seth tells the caller.
Do I need a GOFO account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
