#4D148C
FedEx integration
Seth tells callers where their FedEx parcel is and when it should arrive.
Ringly is the AI phone support app for Shopify brands. FedEx tracking is built in: the AI phone agent reads the tracking number from the order and looks it up during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a FedEx account. Ringly reads the tracking number from the Shopify order.
What Seth tells callers about FedEx parcels
- Seth reads the FedEx tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest FedEx scan, for example "out for delivery", and the expected delivery date.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
Where's my order? It's number 10482.
Looked up FedEx tracking through TrackingMore
Seth
AI agent
It left the Memphis hub this morning. FedEx expects to deliver it tomorrow by end of day.
Setup
Nothing to set up. You won't find a FedEx setting in your Ringly dashboard, because there is nothing to switch on. If the Shopify order has a FedEx tracking number, the AI agent looks it up through TrackingMore, which is built into Ringly.
Tracking for
FedEx
runs through
TrackingMore
, which is built into Ringly.
How FedEx tracking works
FedEx questions
Does Ringly track FedEx parcels?
Yes. Seth, Ringly's AI phone agent, reads the FedEx tracking number from the Shopify order and tells the caller the latest scan, for example "out for delivery", and the expected delivery date.
Do I need a FedEx account?
No. Ringly reads the tracking number from the Shopify order and looks it up through TrackingMore, which is built into Ringly.
What if the parcel is late?
The AI agent says so and can hand the call to a person.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
