#EB6608
Colissimo integration
Seth tells callers where their Colissimo parcel is, when it should arrive, and when it's waiting at a pickup point.
Ringly is the AI phone support app for Shopify brands. When an order ships with Colissimo, the AI phone agent looks up the tracking itself during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a Colissimo account. Ringly reads the tracking number from the Shopify order.
What Seth tells callers about Colissimo parcels
- Seth reads the Colissimo tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Colissimo scan and the expected delivery date.
- When Colissimo shows the parcel waiting at a pickup point or post office, Seth tells the caller.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
I'm in Lyon. Has my parcel arrived?
Looked up Colissimo tracking through TrackingMore
Seth
AI agent
Colissimo shows it waiting at your pickup point since this morning.
How Colissimo tracking works
Colissimo questions
Does Ringly track Colissimo parcels?
Yes. Seth, Ringly's AI phone agent, reads the Colissimo tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Can the AI agent tell a caller the parcel is at a pickup point?
Yes. When the tracking shows the parcel is waiting at a pickup point or post office, Seth tells the caller.
Do I need a Colissimo account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
