#DC1928
Australia Post integration
Seth tells callers where their Australia Post parcel is, when it should arrive, and when it's awaiting collection.
Ringly is the AI phone support app for Shopify brands. Australia Post tracking is built in: the AI phone agent reads the tracking number from the order and checks it during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need an Australia Post account. Ringly reads the tracking number from the Shopify order.
What callers hear about their Australia Post parcel
- Seth reads the Australia Post tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest Australia Post scan, for example "onboard for delivery", and the expected delivery date.
- When Australia Post shows the parcel awaiting collection, Seth tells the caller.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
Where's my parcel? I'm in Melbourne.
Looked up Australia Post tracking through TrackingMore
Seth
AI agent
Australia Post has it onboard for delivery today, so it should arrive this afternoon.
How Australia Post tracking works
Australia Post questions
Does Ringly track Australia Post parcels?
Yes. Seth, Ringly's AI phone agent, reads the Australia Post tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Can the AI agent tell a caller the parcel is awaiting collection?
Yes. When the tracking shows the parcel is waiting at a Post Office or parcel locker, Seth tells the caller.
Do I need an Australia Post account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
