#78716C
Asendia integration
Seth tells callers where their Asendia parcel is, including when the local post has taken over the delivery.
Ringly is the AI phone support app for Shopify brands. For orders you ship abroad with Asendia, the AI phone agent checks the tracking during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need an Asendia account. Ringly reads the tracking number from the Shopify order.
What callers hear about their Asendia parcel
- Seth reads the Asendia tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest scan, including customs and the handover to the local postal service.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
It's been two weeks. I'm in Germany. Where's my order?
Looked up Asendia tracking through TrackingMore
Seth
AI agent
Asendia handed it to Deutsche Post on Tuesday, so the local post is delivering it now. The last scan was in Frankfurt yesterday.
How Asendia tracking works
Asendia questions
Does Ringly track Asendia parcels?
Yes. Seth, Ringly's AI phone agent, reads the Asendia tracking number from the Shopify order and tells the caller the latest scan, including customs and the handover to the local post.
Do I need to connect an Asendia account to Ringly?
No. The AI agent only needs the tracking number on the Shopify order.
What if the parcel is stuck in customs?
The AI agent says so and can hand the call to a person.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
