#00B065
An Post integration
Seth tells callers where their An Post parcel is and when it should arrive, for orders delivered in Ireland.
Ringly is the AI phone support app for Shopify brands. An Post tracking is built in: the AI phone agent reads the tracking number from the order and checks it during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need an An Post account. Ringly reads the tracking number from the Shopify order.
What Seth tells callers about An Post parcels
- Seth reads the An Post tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest An Post scan, for example "out for delivery", and the expected delivery date.
- When An Post shows the parcel waiting for collection at a post office, Seth tells the caller.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
Is my parcel in Ireland yet? I'm in Cork.
Looked up An Post tracking through TrackingMore
Seth
AI agent
Yes, An Post has it. It's out for delivery in Cork today.
How An Post tracking works
An Post questions
Does Ringly track An Post parcels?
Yes. Seth, Ringly's AI phone agent, reads the An Post tracking number from the Shopify order and tells the caller the latest scan and the expected delivery date.
Can the AI agent tell a caller the parcel is at the post office?
Yes. When the tracking shows the parcel is waiting for collection, Seth tells the caller.
Do I need an An Post account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
