#0457B7
4PX integration
Seth tells callers where their 4PX parcel is on its way from China, and who is delivering it once it arrives.
Ringly is the AI phone support app for Shopify brands. 4PX tracking is built in: the AI phone agent reads the tracking number from the order and checks it during the call.
TL;DR
Couriers
Setup
Nothing to set up.
Account
You don't need a 4PX account. Ringly reads the tracking number from the Shopify order.
What callers hear about their 4PX parcel
- Seth reads the 4PX tracking number from the Shopify order, so the caller doesn't need it.
- The AI agent tells the caller the latest 4PX scan, for example "arrived at destination country", and the delivery date when there is one.
- Callers who don't recognize the name hear that 4PX is the shipping company bringing their order from China.
- If the parcel is late or stuck, Seth says so and can hand the call to a person.
Example of the integration in a phone call
Caller
My tracking says 4PX. What is that?
Looked up 4PX tracking through TrackingMore
Seth
AI agent
4PX is the shipping company bringing your order from China. It's in the US now, and USPS has it out for delivery today.
How 4PX tracking works
4PX questions
Does Ringly track 4PX parcels?
Yes. Seth, Ringly's AI phone agent, reads the 4PX tracking number from the Shopify order and tells the caller the latest scan and where the parcel is.
What if the caller has never heard of 4PX?
The AI agent explains that 4PX is the shipping company for their order, then tells them where the parcel is.
Do I need a 4PX account?
No. The AI agent only needs the tracking number on the Shopify order.
Let Seth handle the calls your team shouldn't
Go live in under an hour. Escalates only when needed, and brings in attributed orders along the way.
