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Stuck choosing between Gorgias and Crisp Chat, and tired of feeling overwhelmed by all the options?
We'll walk you through:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias powers over 12,000 merchants.
Also read: the 11 best alternatives to Gorgias in 2025 (#9 is popular)
Gorgias is designed for ecommerce support teams seeking to streamline workflows, personalize customer interactions, and boost revenue. Key features include a shared inbox for email, chat, social, and SMS, AI macros for instant responses.
In the following section, we’ll break down Gorgias’s features, pros and cons, pricing, and user reviews, comparing them with LiveChat and Ringly.io to help you find the best fit for your business.
Pros
Cons
Founded in Nantes, France in 2015 by Baptiste Jamin and Valerian Saliou, Crisp is a fast-growing customer support platform built for startups and small businesses.
Also read: Best Crisp Alternatives
Crisp’s target audience includes ecommerce brands, tech startups, agencies, any business that wants to deliver top-notch support without complexity or high costs.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
Gorgias is a popular help desk and customer support platform, especially favored by e-commerce businesses for its robust integrations and automation features.
Total Reviews & Average Rating:
- G2: 520 reviews, 4.6 out of 5
- Capterra: Not specified in search results, but user sentiment aligns with G2’s high rating
"Game changer for our support" – Jessie, Customer Support Lead
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it easy to manage emails, social media interactions, and chat... The centralized inbox saves so much time and eliminates the risk of missing messages...
"Expensive with bugs" – Maria, E-commerce Manager
Several glitches need to be fixed. The add-on charges when you exceed the ticket limits are also kind of expensive... It may seem pricey for startup brands with limited budgets. First-time users may also find the system overwhelming during the initial setup...
Crisp Chat is known for its intuitive interface and affordability compared to competitors like Intercom or Zendesk.
Total Reviews & Average Rating:
- Aggregated (GetApp/Capterra/Trustpilot/G2): 256 reviews summarized; individual platforms not broken out in detail
- G2: Number not specified in search results; positive sentiment reflected
- General user sentiment is very positive regarding ease of use and value
"Total control over chat experience" – Alex M., Product Manager
Crisp gives me total control over the customer chat experience. Their chatbot builder is intuitive... you can create custom triggers that launch specific scenarios — like auto-starting a welcome message or handling live chat routing intelligently...
"Notification system could be better" – Anonymous Reviewer
The notification system could be more robust. It sends alerts when a chat starts, but there's not an option to continually ring when a user asks to speak to a human — unless I'm just missing that feature... Still, this is minor compared to what you can do if you're willing to explore Crisp’s scripting...
Both platforms receive strong praise from users—Gorgias stands out for advanced automation and CRM integration but faces criticism on pricing and occasional bugs; Crisp wins on affordability and customization but some reviewers want more advanced notification features or email automations.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Choosing the right customer support platform comes down to your team’s needs, where your customers are, and how much you want to automate. Gorgias, Crisp chat, and Ringly.io each excel in different ways—but if you want to future-proof your support and sales, there’s a clear next step.
Ready to put your customer support on autopilot? Start your free 14-day trial of Ringly.io and experience the future of support—today.
