Gorgias vs Crisp chat: Which one is best for ecom?

Gorgias - a quick overview

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Founded in Paris in 2015 by Romain Lapeyre and Alex Plugaru, Gorgias is a leading customer support platform built specifically for e-commerce brands. Serving over 12,000 merchants—including top names like Steve Madden and Glossier—Gorgias empowers online retailers to centralize all customer conversations across email, live chat, social media, SMS, and voice into one unified helpdesk.

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With robust integrations for Shopify and other major platforms, Gorgias offers advanced features like AI-powered automation that resolves up to 60% of routine inquiries, intent detection, team performance analytics, multi-channel support tools, and deep order management capabilities—all designed to streamline service for sales teams and support agents. Recognized as a certified B Corporation with a rapidly growing global user base of more than 250 employees worldwide, Gorgias stands out as the go-to solution for fast-growing e-commerce businesses.

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In the following section we’ll compare Gorgias’s features, pros/cons, pricing options, and user reviews directly against Crisp chat and Ringly.io to help you find the best fit for your business needs.

Gorgias's features

• Multi-Channel Ticket Management
  Gorgias centralizes customer inquiries from email, social media, and live chat into a single dashboard. This streamlines agent workflows and improves response times for e-commerce brands. While Crisp also offers multi-channel support, Gorgias’s deep Shopify integration gives it an edge for online retailers. Ringly.io focuses on phone-based automation rather than ticketing.
• E-commerce Platform Integrations
  Gorgias connects natively with Shopify, Magento, and BigCommerce to pull order data directly into support tickets. This allows agents to view orders and issue refunds without leaving the helpdesk—a major benefit for retail teams. Crisp supports some integrations but lacks the same depth in e-commerce focus. Ringly.io’s real-time order status checks are fully automated by AI during calls.
• Automated Responses & Macros
  Agents can use pre-built macros or set up rules to automate repetitive replies (like shipping updates or FAQs), saving time on common questions. Crisp provides similar canned responses but is less tailored to commerce-specific scenarios. Ringly.io automates answers using your actual knowledge base content—no manual macro setup needed.
• AI-Powered Suggestions & Automation
  Gorgias uses AI to suggest relevant responses based on ticket context, helping agents reply faster and more accurately. However, its automation is mainly text-based within tickets; it doesn’t handle full customer journeys by phone like Ringly.io does with voice AI workflows.
• Centralized Customer Data View
  All past interactions and order details are visible in one place within Gorgias, giving agents full context before responding—ideal for personalized service in retail settings. Crisp offers unified inboxes as well but isn’t as commerce-centric. With Ringly.io, the AI agent references all customer data instantly during live calls without manual lookup.
• Basic Analytics & Reporting
  Gorgias provides standard analytics such as response times and ticket resolution rates but lacks advanced reporting customization or deep call analysis tools. For businesses needing granular insights or mood tracking from conversations (as offered by Ringly.io), this can be limiting.
• Pricing Based on Ticket Volume
  Costs scale with the number of tickets handled each month—a model that works well at low volumes but becomes unpredictable as you grow your business. In contrast, both Crisp chat and Ringly.io offer more transparent pricing structures that don’t penalize growth in customer engagement.
• User-Friendly Interface (with Caveats)
  The platform is designed for ease of use among support teams familiar with e-commerce tools; however, some users report a steep learning curve when configuring complex workflows or integrating new channels due to interface complexity. By comparison, both Crisp chat’s UI simplicity and Ringly.io’s no-code setup make onboarding much faster for non-technical users.

In summary: Gorgias excels at centralizing digital support channels for online stores through strong integrations and workflow automation—but its capabilities remain largely text/ticket-focused with basic analytics. For businesses seeking hands-off phone automation powered by real-time knowledge base syncing—and deeper actionable call insights—Ringly.io delivers a level of autonomy that traditional helpdesks simply can’t match out-of-the-box.

Pros

• Centralized inbox for all customer messages – Users love that emails, social media comments, chats, and more are all in one place. This saves time because support teams don’t have to switch between different apps or tabs.
• Easy to use and intuitive interface – Many reviewers say Gorgias is simple to learn and navigate, even for new team members. The layout is clean and helps people get up to speed quickly.
• Strong automation features – Automation tools help teams answer common questions fast with macros or auto-responses. This cuts down on repetitive work so agents can focus on tougher issues.
• Seamless integrations with eCommerce platforms – Connecting with Shopify or other online stores is smooth. Users appreciate how easy it is to sync data between their shop and support system.
• Helpful analytics for tracking performance – The platform offers solid reporting tools so managers can see how their team is doing—like response times or ticket volume—and make improvements where needed.

Cons

• Expensive pricing structure – Many users feel that Gorgias costs too much, especially for small businesses or startups just getting started. Some plans charge by ticket volume instead of seats, which can add up fast if you get a lot of customer messages.
• Occasional bugs or slow performance – A few reviewers mention that the platform sometimes runs slowly or has glitches that interrupt workflow. This can be frustrating when trying to respond quickly during busy times.
• Lack of notifications for new tickets – Some users report missing new tickets because notifications aren’t always reliable. This means important messages might slip through the cracks if agents aren’t watching closely enough.
• Limited analytics compared to competitors – While there are some reporting features, some users wish there were deeper insights into customer behavior or agent productivity—something other platforms offer more robustly.
• Customer service issues around billing/refunds – There are complaints about unexpected charges after trial periods end without warning (or after being told trials were still active), as well as strict no-refund policies that leave customers feeling stuck paying for services they didn’t use fully yet couldn’t cancel in time due to unclear communication from support staff sometimes giving wrong information about account status before billing happens unexpectedly early. Several recent negative experiences have been shared online by frustrated buyers who felt misled by these practices despite otherwise liking most aspects overall, except this major pain point specifically related to billing transparency rather than product quality. This is very impactful since money matters deeply, especially when budgets are tight, so it is definitely worth noting here based on what actual people said recently across multiple review sites where similar stories pop up repeatedly among unhappy former trialists turned involuntary subscribers overnight essentially against their will. This is currently an ongoing issue according to the latest available feedback found during recent research.

(Note: For Ringly.io readers: If unpredictable pricing structures are a concern—or if you want clearer communication around trials and billing—Ringly.io offers transparent pricing models designed specifically with small business needs in mind.)

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Crisp chat - a quick overview

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Founded in 2015 in Nantes, France, Crisp is a pioneering AI-driven customer support platform designed to unify communication channels for startups and small businesses worldwide. Co-founded by Baptiste Jamin and Valerian, Crisp offers a seamless chatbox, helpdesk, CRM features, and integrations with popular messaging apps like Messenger and WhatsApp. With over 600,000 users globally, Crisp empowers teams to deliver fast, personalized support through real-time chat monitoring and automated workflows.

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Built as a fully bootstrapped company with a remote-first culture from day one, Crisp emphasizes simplicity and efficiency without sacrificing powerful features such as ticketing systems, knowledge base management, customer segmentation tools, and chatbot automation. Its clean interface enables agents to manage unlimited conversations effortlessly while maintaining brand consistency across platforms.

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The following section will explore Crisp’s features in detail along with pros/cons analysis, pricing plans, and user reviews compared to competitors like Gorgias and Ringly.io—helping you understand which solution best fits your business needs.

Crisp chat's features

• Multichannel Shared Inbox
  Crisp centralizes customer conversations from channels like live chat, email, Messenger, WhatsApp, and more into a single inbox. This makes it easy for support teams to manage all interactions without switching platforms. Compared to Gorgias—which also offers omnichannel support but is more e-commerce focused—Crisp’s approach is broader and ideal for businesses that want to unify communications across various touchpoints. Ringly.io takes this further by integrating phone calls and automating actions directly during conversations.
• Live Chat with Customizable Widget
  Crisp provides a real-time live chat widget that can be fully customized to match your brand’s look and feel. The widget supports proactive messaging (chat triggers) based on visitor behavior, helping increase engagement rates. While Gorgias offers customizable live chat too, Crisp stands out with its ease of setup and flexibility for non-ecommerce sites. Unlike Ringly.io’s AI-driven phone agent that handles voice interactions natively, Crisp focuses on text-based web chats.
• AI-Powered Chatbot & Automation
  With an integrated chatbot builder, Crisp allows you to automate responses for common questions or lead qualification tasks using draft scenarios and input fields—no coding required. This helps reduce manual workload while keeping response times fast. Gorgias has automation as well but leans heavily into ticketing workflows tied to ecommerce events. For businesses needing deeper workflow automation (like triggering calls or sending SMS), Ringly.io delivers broader capabilities beyond just web chat.
• Co-Browsing & Remote Assistance
  Crisp enables agents to co-browse with customers in real time—seeing what the user sees on their screen—to resolve issues faster without lengthy explanations or screenshots. This feature is particularly useful for SaaS companies or complex onboarding processes where visual guidance matters most. Neither Gorgias nor most competitors offer such seamless co-browsing; Ringly.io instead focuses on instant knowledge delivery via phone rather than shared browsing sessions.
• LiveTranslate Multilingual Support
  Businesses serving global audiences benefit from LiveTranslate: automatic translation of messages in over 50 languages during chats. Agents can communicate naturally regardless of language barriers—a significant advantage over Gorgias’ limited multilingual options within ecommerce contexts. While Ringly.io doesn’t offer multilingual voice translation yet, its AI agent excels at delivering accurate information instantly in supported languages through knowledge base integration.
• Help Center & Knowledge Base Integration
  Crisp lets you build a branded help center where customers can self-serve answers before reaching out—a must-have for reducing repetitive tickets. Its customization options are robust compared to many alternatives but require manual content updates by your team. In contrast, Ringly.io automatically syncs its AI agent with your website/docs daily so answers are always current without extra effort.
• Video & Audio Calls Within Chat Widget
  For high-touch support needs (sales demos or troubleshooting), Crisp allows video/audio calls directly inside the browser-based widget—no external apps needed. This bridges the gap between simple text chats and full customer meetings; however, it remains browser-bound unlike Ringly.io’s native phone call handling which covers both inbound/outbound use-cases seamlessly.
• Integrations & API Access
  Connect Crisp easily with CRMs (like HubSpot), marketing tools, analytics platforms via built-in integrations or open APIs—enabling data flow across systems as needed. While both Gorgias and Crisp integrate well with popular business tools (especially ecommerce stacks), only solutions like Ringly.io let you trigger custom actions mid-call—including creating tickets or updating records automatically based on conversation context.

In summary: If your business prioritizes multichannel messaging—including advanced live chat features—and values strong collaboration tools like co-browsing or multilingual support at an affordable price point, Crisp shines above traditional help desks like Gorgias especially outside pure ecommerce settings. However, when it comes to automating entire customer journeys across channels—with instant knowledge syncing and deep actionability during real-time conversations—the breadth of capabilities offered by modern AI-powered platforms such as ours sets a new standard in efficiency and customer experience.

Crisp Chat Pros and Cons

• User-friendly interface – Many users praise Crisp for its modern, intuitive design that makes it easy to set up and use, even for non-technical team members.
• Excellent customer support – The support team is consistently described as responsive, helpful, and available via live chat or email when issues arise.
• Powerful automation & chatbot features – Users highlight the robust automation tools (like triggers), AI-powered chatbot builder, shortcuts, MagicBrowse (see what visitors are typing), and advanced segmentation capabilities.
• Affordable pricing with good value for money – Compared to competitors like Intercom or Live Agent, many reviewers find Crisp’s pricing more accessible while still offering a strong feature set.
• Smooth integrations & omnichannel support – Integrates well with other tools (Zapier/Make) and supports multiple channels including website widgets, Facebook Messenger, WhatsApp etc., making it versatile for different business needs.
• Eases collaboration across teams/company-wide access – Allows everyone in the company to participate in customer conversations without steep learning curves; helps streamline workflows between departments.
• Customizable branding options & flexible plugin system – Users appreciate being able to personalize bots/chat widgets with their own colors/logos without heavy technical work.

Cons

• Bugs & occasional instability in features or notifications – Some users report intermittent bugs (e.g., error messages requiring refreshes), notification delays on mobile apps or unstable transcript/email delivery which can disrupt workflow if not addressed promptly.
• Difficulties with advanced setup/customization complexity – While basic setup is easy, configuring more complex automations/triggers can be confusing at first; some wish onboarding was smoother for these advanced functions.
• Lack of certain marketing/campaign features out-of-the-box – Several reviewers note limitations around sending broadcasts/sequences or running campaigns directly through the platform without workarounds or integrations—especially compared to dedicated marketing tools.
• Limited CRM capabilities / integration challenges – The built-in CRM is often described as basic (limited contact list functionality) and some have trouble integrating deeply with external CRMs via Zapier/Integrately.
• Notification system could be improved – Notifications sometimes don’t persistently alert agents when a user requests a human handoff; this can lead to missed chats if not monitored closely.
• UI clutter/confusion especially for new users – A few mention that the web app interface can feel cluttered or overwhelming initially until they get used to it.
• Some customization locked behind paid tiers – Customizing certain aspects (such as user message text) requires upgrading beyond free plans which may frustrate smaller teams wanting more flexibility upfront.

Pricing - Gorgias vs Crisp chat

Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.

Gorgias pricing

Automation Add-ons:
Pricing increases based on the percentage of automated tickets (e.g., at 20% automation: Basic = $140/mo; Pro = $810/mo; Advanced = $1,800/mo).
Voice ($2.40/ticket) and SMS ($1.60/ticket) are available as paid add-ons.

Key Features by Plan:
- Unlimited users on all plans
- Shopify/WooCommerce integration
- Multi-channel ticket management (email/chat/social)
- Automation templates & AI agent options in higher tiers
- Reporting & analytics improve with each tier
- Priority support for Advanced/Enterprise

Contract Length:
Monthly or annual subscriptions available. Annual billing offers a discount of approximately 20–25% compared to monthly rates.

Cancellation Fees:
No cancellation fees if you cancel within the required notice period—5 days before end of month-to-month term or 30 days before end of annual term. Service continues until the end of your current billing cycle after cancellation request is submitted.

Refund Policies:
No refunds or money-back guarantees; all fees are non-refundable once paid.

Gorgias pricing is primarily based on ticket volume rather than number of agents.
Overages can become expensive if you consistently exceed your plan’s included ticket count.
The platform is designed to scale with growing ecommerce businesses but may not be ideal for those needing highly predictable costs or extensive voice/SMS without extra charges.

For full details or a personalized quote (especially for Enterprise), use their online calculator or contact sales directly via gorgias.com/pricing.

Crisp chat pricing

Contract Length:
No long-term contracts required. All plans are available with monthly payments. Discounts may be available for annual commitments but are not explicitly stated in the current sources.

Cancellation Fees:
No cancellation fees. You can downgrade to the Free plan at any time and your subscription will end immediately with no penalties.

Refund Policies:
There is no mention of a money-back guarantee or standard refund policy for Crisp Chat subscriptions in official documentation. The only reference to refunds relates to third-party products using Crisp's helpdesk platform and does not apply to Crisp Chat itself.

Notes:

• All paid plans include a 14-day free trial, giving you full access before committing.
• Pricing is per workspace—not per agent—so you pay one flat fee regardless of team size within seat limits.
• Feature sets increase significantly at each tier—especially regarding automation (AI/chatbot) and integrations.
• For custom needs beyond these tiers (“Enterprise”), contact sales directly.

Ringly.io pricing

Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.

Online customer reviews: Gorgias vs Crisp chat

Gorgias

Gorgias is a popular help desk and customer support platform, especially favored by e-commerce businesses for its robust integrations and automation features.

Total Reviews & Average Rating:
- G2: 520 reviews, 4.6 out of 5
- Capterra: Not specified in search results, but user sentiment aligns with G2’s high rating

What users are saying about Gorgias:

"Game changer for our support" – Jessie, Customer Support Lead
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it easy to manage emails, social media interactions, and chat... The centralized inbox saves so much time and eliminates the risk of missing messages...

"Expensive with bugs" – Maria, E-commerce Manager
Several glitches need to be fixed. The add-on charges when you exceed the ticket limits are also kind of expensive... It may seem pricey for startup brands with limited budgets. First-time users may also find the system overwhelming during the initial setup...

Crisp Chat

Crisp Chat is known for its intuitive interface and affordability compared to competitors like Intercom or Zendesk.

Total Reviews & Average Rating:
- Aggregated (GetApp/Capterra/Trustpilot/G2): 256 reviews summarized; individual platforms not broken out in detail
- G2: Number not specified in search results; positive sentiment reflected
- General user sentiment is very positive regarding ease of use and value

What users are saying about Crisp Chat:

"Total control over chat experience" – Alex M., Product Manager
Crisp gives me total control over the customer chat experience. Their chatbot builder is intuitive... you can create custom triggers that launch specific scenarios — like auto-starting a welcome message or handling live chat routing intelligently...

"Notification system could be better" – Anonymous Reviewer
The notification system could be more robust. It sends alerts when a chat starts, but there's not an option to continually ring when a user asks to speak to a human — unless I'm just missing that feature... Still, this is minor compared to what you can do if you're willing to explore Crisp’s scripting...

Both platforms receive strong praise from users—Gorgias stands out for advanced automation and CRM integration but faces criticism on pricing and occasional bugs; Crisp wins on affordability and customization but some reviewers want more advanced notification features or email automations.

What users are saying about Ringly.io:

Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.

"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.

"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."

"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.

"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.

Gorgias vs Crisp chat: Which is best for you?

Who Gorgias is best for…

• E-commerce stores needing deep store integration
  If you run a Shopify, WooCommerce, or BigCommerce shop and want all your order info, refunds, and customer details right inside your help desk, Gorgias is built just for you.
• Support teams with complex ticket workflows
  Businesses that get lots of support requests through email, social, chat, and want to automate answers to common questions—especially those with higher agent volume—will appreciate Gorgias’s tools.
• Brands that value detailed agent analytics
  Gorgias offers solid reporting on how fast and well your team is doing, ideal for growing e-commerce brands aiming to improve service.
• Companies okay with variable pricing
  If your support volume is steady and you don’t mind costs that go up as you grow, Gorgias’s ticket-based plans could still be a good option.

Who Crisp chat is best for…

• Startups and small businesses looking for live chat and messaging
  If you want a simple chat widget, easy setup, and affordable plans to talk to customers on your website, Crisp is a great pick—no need for lots of technical skills.
• Teams that want to talk to customers across many channels
  Crisp connects email, web chat, Messenger, WhatsApp, and more into a single inbox—making it simple for any business to keep all conversations together.
• Companies with international customers
  If you have users in different countries, Crisp’s auto-translation helps you chat smoothly in over 50 languages.
• Businesses needing video chat or co-browsing
  Crisp gives you built-in screen sharing and browser calls, which is super helpful for demos or tech help—something most customer service tools don’t include.

Who Ringly.io is best for…

• Businesses of any size seeking true phone automation
  If you want to answer, resolve, or route calls automatically 24/7—without hiring a big call center—Ringly.io’s AI phone agents do it all, whether you’re small or scaling up fast.
• Companies tired of setting up macros and complex workflows
  Ringly.io pulls answers straight from your website or docs, so you don’t have to manually write hundreds of macros or templates. Just plug it in and go.
• E-commerce and service brands wanting to recover sales, answer order questions, or support customers instantly
  Ringly.io handles things like abandoned cart recovery, real-time order status, and instant support—no waiting, no back-and-forth.
• Teams who care about clear, predictable pricing and simple onboarding
  With flat monthly rates, price-per-minute, and no surprise add-on fees, you always know what you’ll pay. It’s also easy to get started—most users are live in days, not weeks.

Why Ringly.io is the overall best choice: Because Ringly.io combines easy setup, human-like phone support, and instant AI answers—plus transparent pricing that grows with you—it works equally well for scrappy startups, fast-growing shops, and established businesses. You’ll spend less time training agents and more time delighting customers. If you want to automate calls, boost satisfaction, and save money—Ringly.io is the future-proof pick.

Why Ringly.io is a Better Choice

Highly Rated: 4.8/5

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Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.‍

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With 2,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.‍

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Features that make Ringly.io the #1 alternative to Gorgias and Crisp chat:

No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.‍‍‍

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AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.‍‍

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Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.‍‍‍

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Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.‍

Conclusion: Which Platform Should You Choose?

Choosing the right customer support platform comes down to your team’s needs, where your customers are, and how much you want to automate. Gorgias, Crisp chat, and Ringly.io each excel in different ways—but if you want to future-proof your support and sales, there’s a clear next step.

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• Gorgias is best if:
  • Your business is centered on e-commerce (especially Shopify, BigCommerce, WooCommerce), and you need deep order/ticket integration right in the helpdesk.
  • You have a high volume of support tickets and want to manage everything in one inbox across email, chat, and social media.
  • You’re comfortable with variable, ticket-based pricing as you grow—and prefer strong workflows and automation centered on digital support, not voice.
• Crisp chat is best if:
  • You’re a startup, SaaS, or small business wanting an affordable, easy-to-use live chat and shared inbox without heavy technical lift.
  • You want to talk to customers across web, Messenger, WhatsApp, and more—all from a single place, with plug-and-play automations and co-browsing.
  • Multilingual written chat or browser-based audio/video calls matter most—especially if your audience is global and your team is lean.
• Ringly.io is best if:
  • You want to fully automate phone support and sales—instantly answering, resolving, and routing calls 24/7, with no need for scripts or macro setup.
  • Your priority is giving customers lightning-fast, human-sounding help—whether for order questions, abandoned cart recovery, product recommendations, or even outbound sales touches.
  • You care about simple onboarding, transparent pricing (no per-seat surprise fees), and only paying for the minutes you use, with rapid ROI and easy scaling.

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Why teams are switching to Ringly.io:

• Truly hands-off automation – No more hours spent building rules or updating macros. Ringly.io learns directly from your website and knowledge base—so it’s always up to date, and you can focus on growth, not maintenance.
• Delights customers around the clock – Answer calls, recover lost sales, and resolve inquiries—even while you sleep. Ringly.io doesn’t keep customers waiting in line or limit support to business hours.
• Predictable pricing—no surprises – You pay for the value you get, not the number of agents or tickets. Flexible monthly plans make budgeting simple, and there are no hidden add-ons or startup headaches.

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In short: Gorgias is fantastic for e-commerce help desks. Crisp is perfect for those wanting an all-in-one live chat and messaging hub with video and multilingual power. But if you want next-level AI automation that covers not just chat—but voice, sales, and support—Ringly.io offers a modern, scalable, and refreshingly simple experience that’s already wowing businesses worldwide.

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Ready to put your customer support on autopilot? Start your free 14-day trial of Ringly.io and experience the future of support—today.