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The AI answering machine for Shopify stores

Why let humans answer those repetitive calls, when you can use an AI answering machine?

Ringly.io has won the bubbleCon Awards in 2024 for Most Innovative App
Ringly.io has won the bubbleCon Awards in 2024 for Most Innovative App
Ringly.io has won the bubbleCon Awards in 2024 for Most Innovative App

What's an AI answering machine?

Tired of picking up the phone when customers call you?

I get it. Your time's too valuable for that nonsense.

You just want to finish your work. Or relax on a beach.

Here's my 2 cents:

Ringly.io's AI answering machine is the solution you have been looking for.

Here's what this AI answering machine does for ecommerce stores:

- It picks up every single call

- It handles customer questions better than any human could ever do

- It looks up order status in Shopify

- It requests returns and exchanges in Shopify

A visual of how the calls flow when using an AI answering machine
A visual of how the calls flow when using an AI answering machine

Why should you care about an AI answering machine?

1. Time is money, period.

Get rid of those repetitive calls from lazy customers. If you get an AI answering system, you can focus on what actually grows your ecommerce business.

2. Happy customers = more profit

If you have 24/7 support with perfect answers and help, you'll never lose people as customer because you responded too late.

3. Your wallet will thank you

Don't hire an expensive support team. Our users save costs by up to 80%. Yup, that's not a typo.

4. Grow without the growing pains

As your ecom business gets more and more orders, the AI simply scales with you. No hiring, training and managing needed. Just sip your Coke on a beach.

Here's a quick table that shows the benefits of an AI that answers the phone:

AI answering machine vs humans in ecommerce

AI answering machine
Human customer rep
💰
Cost
Fraction of human cost, scales infinitely
💸
Cost
$50-$100 per hour per agent
Response time
Instant, no wait time
Response time
minutes to hours
🌐
Availability
24/7, 365 days
Availability
8 hours/day if you're lucky
🎯
Consistency
100% consistent responses
🎲
Consistency
Varies by agent and mood
📈
Scalability
Unlimited concurrent calls
📉
Scalability
Just one call per agent

A founder once bragged about his “50-person support team.” I asked him, “Why do you have 50 people fixing the same problem every day?” He didn’t have an answer.

Look, customer service doesn't have to cost $3-$5 per order (which it does, on average).

Let Ringly.io's AI answering machine pick up all your calls and only transfer the complex cases.

Here's a 1-minute video where someone goes over how the AI answering machine works, and you'll hear him talk as well. (we called the AI Seth btw.):

Ready to have AI to answer phone calls? Get started for free

FAQs about AI answering machine

What is an AI answering machine?
Our AI answering machine is a phone number with an AI voice connected to it, that answers and manage phone calls on autopilot. It can handle customer questions, give information, route calls, and engage in complex conversations without human intervention.
Will this sound like a robot to my customers?
No way. Our AI talks like a real person. Most people can't even tell the difference.
How customizable is the AI answering machine?
Ringly.io's AI answering machine can be customized entirely to whatever goal you need it for. You can set up certain responses, routing rules, choose what language or voice the AI should talk with, give the AI instructions, and more.
How does an AI answering machine answer difficult questions?
For more complex questions, the AI answering machine sees when a call needs a human and transfer the call to your team. Usually though, the AI machine can answer any question as long as it has been given the knowledge. Humans are only needed when a customer wants a certain action to be taken, like getting a refund (although that is coming as well).

These brands trust Ringly to handle their support calls

8Motiv perfumes runs all  phone support by AI
How TechCraft Studio resolves 78% of its support calls on autopilot
Reef Telecom deflects 76% their support calls

How Seth resolves 70%+ of your brand’s phone calls

Train Seth on your store, then improve results every week from real calls.
1. Add knowledge

Upload all your business’s knowledge

Add your website, help docs, FAQs, or paste text. Add specific rules as well. Ringly keeps your website synced automatically.

No “prompt engineering” needed.
2. Link Shopify

Find orders in Shopify, request returns, recognize customers

Connect Ringly to Shopify to let Seth:
- Solve WISMO calls
- Request returns in Shopify
- Identify the customer he’s on the phone with.
Chat interface showing a conversation where an assistant finds customer John Wick in Shopify, confirms order number 26157, and provides its status and shipping details.
3. Set up escalation

Seth resolves what he can and escalates the rest

Seth can transfer the call to your team or email the support issue.

Set business hours to let Seth know if your team is online.
Customer service interface showing options if Seth can't resolve the conversation: transfer call during business hours to +1 415-222-3434 or email support at info@ringly.io after hours.
4. Connect and go live

Keep your current phone number, helpdesk, and workflows.

Seth fits into how you already run support, and escalates calls when a human needs to take over.
Bring your number (or get one)
Route calls your way
Escalate into your helpdesk
Shopify app of Ringly.io
Gorgias logo
Zendesk logo
Intercom logo
Freshdesk logo
Help Scout logo
Aircall logo
Ringcentral logo
Vonage logo
Gmail logo
Microsoft Outlook logo featuring a blue envelope with a stylized letter O.
5. Track and improve

Track everything that happens. Seth gets smarter every week.

Once live, Ringly tracks resolution rates, shows what people call about most, and shows any knowledge gaps.

You can dive into any phone call, seeing exactly what the AI did.

Let Seth handle the calls your team shouldn't

Go live in under an hour. Escalates only when needed.
Ringly dashboard showing Seth AI support performance with resolution rate 73%, escalation rate 20%, deflection rate 80%, and a performance funnel visualizing inbound, resolved, escalated, and unresolved calls.