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Struggling to pick between Vapi and Play AI and tired of sifting through confusing features and pricing plans?
We’ll compare:
Vapi is a Voice AI platform founded in 2023 by Jordan Dearsley and Nikhil Gupta, based in San Francisco, CA.
Also read: Best Vapi Alternatives
Vapi's platform is designed to integrate seamlessly with existing telephony systems, enabling businesses to handle millions of calls with human-like voice agents.
Founded in 2023 and headquartered in Dubai, Play AI is pioneering the integration of artificial intelligence within the gaming industry. Led by founder Ramees PS, Play AI empowers creators to deploy gaming-focused AI, enables players to monetize their gameplay, and helps games deliver hyper-personalized experiences through its modular chain platform.
Also read: Best Play Alternatives
Play AI targets game developers, studios, and gamers seeking advanced monetization tools and next-gen interactive features. Its core offerings include an incentivized testnet for sharing gameplay data (Collective), middleware for seamless AI integration into games.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Additional Usage Fees:
Key Features Across All Plans
Contract Length & Discounts
Cancellation Fees
No explicit cancellation fees are mentioned. Users can cancel at any time without penalty. If you prepay (annual), unused portions may be refunded pro-rata upon termination at Vapi's discretion.
Refund Policies
Refunds are available on a pro-rata basis for any prepaid amount remaining after account termination by the user or by Vapi’s discretion. There is no mention of a formal money-back guarantee.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.
Vapi is a developer-focused voice AI platform that enables rapid building, testing, and deployment of voicebots. It is recognized for its intuitive tools and strong support team.
Total Reviews & Average Rating:
- Product Hunt: 19 reviews, 4.8 out of 5
- G2: 1 review, 5.0 out of 5 (not enough for buying insight)
- Other major platforms (Capterra, Trustpilot): No reviews available
"Nothing short of amazing!"
Anonymous Reviewer
The platform has been nothing short of amazing! From the start, I've been impressed not only by the intuitive and powerful tools it offers for building voice applications but also by the incredible support team behind it...
"Voice AI isn't 100%"
Anonymous Reviewer
Voice AI isn't 100%, but Vapi is easy to use and definitely some of the best voice AI capabilities I've seen...
Play AI specializes in advanced text-to-speech models and expressive conversational agents aimed at enterprises and developers.
Total Reviews & Average Rating:
- Product Hunt: Not specified directly in search results; summary indicates a rating of 4.7 out of 5 from user feedback
- G2/Capterra/Trustpilot: No reviews found on these platforms
"Impressive product with realistic voices"
Anonymous Reviewer
Customers appreciate the realism of the voice, how well it responds to questions, and its ease of implementation...
"Less useful after Medium added audio option"
Anonymous Reviewer
Some users have noted frustrations—such as Play becoming less useful after Medium added a native audio option or issues with their mobile app...
If you’re considering either product:
- Vapi has more visible community engagement on Product Hunt but very limited presence elsewhere.
- Play AI receives high marks for natural-sounding voices but lacks broad review coverage outside curated summaries.
For both products on most major review sites (G2/Capterra/Trustpilot), there are few or no independent user reviews available—so proceed carefully if third-party validation is important to your decision-making process.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it..
Ready to see how AI phone agents can transform your business? Try Ringly.io completely free for 14 days and discover why so many teams are switching over!
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