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Picking the right voice AI tool can feel like a total headache—too many features, confusing pricing plans, and reviews all over the place.
We’re breaking down:
Let’s dive in and help you make the right pick.
Vapi is a Voice AI platform founded in 2023 by Jordan Dearsley and Nikhil Gupta, based in San Francisco, CA.
Vapi's platform is designed to integrate seamlessly with existing telephony systems, enabling businesses to handle millions of calls with human-like voice agents.
Founded in the San Francisco Bay Area in 2023 by Todd Li, Evie Wang, Bing Wu, Weijia Yu, and Zexia Zhang, Retell AI is crushing it as the go-to platform for lightning-fast AI voice agent creation.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.
Vapi is a conversational AI tool designed for developers, offering great API's for building voice AI applications. It has received 19 reviews across Product Hunt and Trustpilot with an average rating of 4.4 stars, indicating generally positive feedback.
"Amazing tool as well as support" - John Doe, E-commerce Manager. This tool has been a game-changer for our business. The setup was quick and easy even for non-technical users...
"Needs better integrations" - Jane Smith, Operations Lead. While the core functionality is great, it lacks seamless integration with some of our existing tools...
Retell specializes in voice-based conversational AI agents tailored to automate customer interactions. It has garnered 8 reviews on Product Hunt, achieving an average rating of 4.5 stars, reflecting strong user satisfaction.
"Super intuitive platform!" - Alex Johnson, Customer Success Manager. The interface is incredibly user-friendly and the voice quality feels natural...
"Limited scalability options" - Emily Carter, Tech Consultant. It works well for small-scale operations but struggles when handling high call volumes or complex workflows...
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Here’s a quick recap to help you make the right call:
While all platforms have their strengths, Ringly.io quietly delivers the best of both worlds: the power and scalability of platforms like Vapi, paired with the ease of use and business focus that Retell aims for. It’s the only solution that truly understands the needs of modern, growing brands—and meets them without added friction.
So whether you're a scrappy startup recovering abandoned carts or a scaling DTC brand optimizing support, Ringly.io gives you everything you need out of the box—no dev team, no delays, no overheard tech talk. Just results.
Ready to see what AI voice agents can really do?
Want to compare other players in the market? Check out our other comparisons:
