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Tired of juggling endless features, confusing pricing, and mixed reviews while trying to pick between Gorgias and Re:amaze?
By the end of this article, you’ll have everything you need to choose with confidence. We’re breaking down:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias powers over 12,000 merchants.
Also read: the 11 best alternatives to Gorgias in 2025 (#9 is popular)
Gorgias is designed for ecommerce support teams seeking to streamline workflows, personalize customer interactions, and boost revenue. Key features include a shared inbox for email, chat, social, and SMS, AI macros for instant responses.
In the following section, we’ll break down Gorgias’s features, pros and cons, pricing, and user reviews, comparing them with LiveChat and Ringly.io to help you find the best fit for your business.
Pros
Cons
Founded in 2012 and headquartered in San Jose, California, Re:amaze is a customer support software company led by founder Lu Wang.
Serving thousands of merchants worldwide, including over 1,700 accounts during the 2022 holiday season, Re:amaze helps generate significant revenue by streamlining customer conversations across platforms such as Shopify and BigCommerce.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms or book a demo for fully tailored enterprise support.
Total reviews and average rating:
- G2: 700+ reviews, 4.6/5
- Capterra: 500+ reviews, 4.7/5
- Trustpilot: 100+ reviews, 4.5/5
- Product Hunt: No significant reviews available (as of July 2025).
"Game changer for our support" – Sarah L., Head of Customer Experience
Gorgias has streamlined our support process, letting us handle tickets from email, chat, and social in one place... The Shopify integration is seamless, macros are powerful, and the automation saves us hours every week...
"Missing key features" – James P., eCommerce Manager
Gorgias is great for ticket management, but it lacks built-in chatbots and a live dashboard, which Re:amaze offers out of the box... Also, the pricing can be unpredictable if your ticket volume spikes, and some integrations are only on higher-tier plans...
Total reviews and average rating:
- G2: 120+ reviews, 4.7/5
- Capterra: 80+ reviews, 4.7/5
- Trustpilot: No significant reviews available
- Product Hunt: No significant reviews available.
"One of the best platforms" – David M., Operations Lead
Re:amaze had two key features we needed: multi-channel support and a knowledge base... It’s easy to use, integrates well with our ecommerce site, and keeps getting new features without raising prices...
"Editor needs some love" – Alex S., Technical Support Lead
The knowledge base editor is a few generations behind—switching between code and preview is clunky, and there’s no built-in code syntax highlighter... For technical teams, this is a pain, and Gorgias’s reporting is also more advanced...
Note:
- Both products are highly rated and praised for their integrations and support, but users highlight that Gorgias lacks built-in chatbots and a live dashboard, while Re:amaze’s knowledge base editor and reporting tools are less advanced compared to competitors.
- Trustpilot and Product Hunt have little to no review presence for either tool as of July 2025; users should be cautious and rely on G2 and Capterra for the most comprehensive feedback.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Choosing the right customer support platform comes down to your priorities, do you need seamless Shopify integrations, budget-friendly live chat, or high-converting, automated voice support? Here’s a quick wrap-up to help you decide.
Ringly.io makes it easy to automate what matters most (calls, order updates, cart recovery) so your team can focus on delighting customers and growing your business. Ready to see the difference? Try Ringly.io for free today, your future customers (and your bottom line) will thank you.
