Our AI agent Seth is active in over 2,179 Shopify stores and handles 73% of calls without a single human lifting a finger.
You know the weight of a growing brand because you feel it every time the phone rings.
Your team is buried under the same questions about shipping and returns while the "real" work sits on your desk untouched.
Trying to hire your way out of this trap will only slow you down.
This article will go over the best Shopify calling integration in 2026.
First, we will look at how AI manages your phone lines.
Then, we will show you how to set up an automated system in three minutes.
Editor’s note: Want to hear some sample support calls made for your Shopify store?
- Just paste your store URL
- Get sample calls in under 20 seconds (no email required)
- Listen to demo calls for my store
What is a Shopify calling integration?
A "Shopify calling integration" is a system that connects your business phone line to your Shopify store's backend.
This link gives your support system immediate access to important customer details like their name, order history, and shipping status right when a call comes in.
This provides a more professional alternative to using personal phones or making customers wait while your team searches for their information.
It makes your support feel more professional and every conversation a bit smoother.
But the technology has come a long way from just linking a phone to a database.
Today's solutions use artificial intelligence to not just direct calls, but to manage entire conversations on their own. This turns your phone line from a simple tool into an automated and efficient support channel.
How Ringly.io uses AI for Shopify calls
Ringly.io was created to handle the specific phone support issues that e-commerce businesses deal with daily.
The platform is powered by Seth, an AI phone agent that acts as a 24/7 member of your team, answering every call prepared to solve common customer questions.
Seth uses advanced speech recognition and natural language processing to understand a customer's needs and provide a helpful, human-like answer based on your store's data and policies.
Seth is active in over 2,179 Shopify stores, where it handles an average of 73% of all incoming calls without needing human assistance.
This lets your team focus on more complex problems that need their attention.
Key features of an AI-powered Shopify calling integration
When looking for a calling solution, several key features can make a significant difference.
An AI-powered integration offers a level of automation and efficiency that can enhance traditional phone support systems.
24/7 availability
One of the best things about an AI agent is that it provides support around the clock.
Customers can get help whenever they need it, whether it's late at night or on a weekend. This is a big deal for stores with customers in different time zones.
Your human team might work a standard 40-hour week, but an AI agent is on duty for all 168 hours.
That means no more missed calls or annoyed customers being sent to voicemail.
Automated order and return management
The most frequent questions in e-commerce are usually "Where is my order?" (WISMO) or "How do I make a return?" An AI-powered calling integration can handle these by itself.
Thanks to its direct connection to Shopify, Seth can look up order statuses and process returns in real-time, based on the policies you've set up for your store.
Customers get the answers they need in seconds, and your team doesn't have to repeat the same information all day.
Multilingual support
If you sell to customers in other countries, language can be a real challenge for your support team.
Hiring agents who speak multiple languages is expensive and hard to manage as you grow.
An AI solution can fix this problem instantly.
Seth can communicate with customers in over 40 languages, helping you offer a localized and friendly experience to your entire customer base, wherever they are.
The business impact of automating phone support
Using an AI-powered calling integration isn't just about having new tech; it's about getting real, measurable results for your business.
Let's go over the tangible effects you can expect.
Significant cost reduction
Phone support can get expensive. By automating most of your incoming calls, you can cut down on your operational costs quite a bit.
For example, the average customer service call handled by a person costs about $2.35. With an AI agent like Seth, that cost drops to around $0.38 per call.
That's a saving of up to 83%, which really adds up as your call volume increases.
Effortless scalability
What happens when your call volume spikes during Black Friday or a big promotion?
With a human team, you'd have to hire and train temporary staff, which is both expensive and slow.
An AI agent, however, can handle a sudden increase in calls without any issues.
A solution like Ringly.io is built to scale, capable of managing anywhere from a hundred to ten thousand calls a day with the same consistent performance.
Improved customer experience
Automation is also great for your customers. They get quick answers to simple questions without having to wait on hold.
This speed and convenience can really improve how they see your brand.
For more complex or sensitive issues, Seth is designed to hand off the call smoothly to a human agent. It's trained to know when it doesn't have an answer and will escalate the call instead of giving wrong information.
This protects your brand's reputation and makes sure customers always get the help they need.
What to look for in a Shopify calling integration
Not all calling solutions are the same. When picking one for your store, it's good to look beyond the basic features and think about how it's designed to work with your e-commerce setup.
Deep and native Shopify integration
While many general VoIP or call center systems offer Shopify integrations, some may rely on third-party apps that can occasionally lead to data delays.
A solution with a native integration, built specifically for e-commerce, can provide a more seamless connection.
Ringly.io, for instance, has a native Shopify integration, which allows Seth to access orders, products, and return policies directly.
A quick setup process
As a busy store owner, a lengthy setup process can be a challenge. Some phone systems may require technical skills and more time to implement.
It is beneficial to look for a platform that offers a simple, no-code setup. With Ringly.io, you can sign up, connect your Shopify store, and have your AI agent live in as little as three minutes.
A risk-free guarantee
Committing to a new software can feel like a big step. How do you know it will actually do what it promises?
The best platforms are confident enough to let you see the value before you pay.
Ringly.io offers a unique guarantee: you pay $0 until Seth successfully resolves at least 60% of your first 100 eligible calls.
This performance-based model takes away the risk and lets you see the impact for yourself before you commit to the $349/month Grow plan.
Ringly.io pricing plans
Understanding the cost is an important part of making a decision. Ringly.io offers clear pricing plans designed to fit businesses at different stages.
The performance guarantee works like a risk-free trial, so you only pay once you see the value.
The Start plan is good for smaller stores getting started with AI, while the Grow plan is ideal for established businesses looking to automate a lot of their calls. The Scale plan is for high-volume merchants who need custom integrations and extra support.
*Note: Billing for the Grow plan begins after the 60% resolution guarantee is met.*
Connecting with your existing tools
A good calling integration should fit right into the tech stack you already use. Ringly.io is designed to work with the essential tools in the e-commerce world.
Its core is the native Shopify integration, which gives Seth all the data it needs to work well. For handoffs to a person, it connects with popular helpdesks like Gorgias and Zendesk, creating a smooth transition from an AI conversation to a human one.
If you need to create custom workflows, Ringly.io can connect with automation platforms like Zapier.
This lets you do things like log a call in your CRM or trigger a follow-up text automatically.
On the phone side, the platform works with Twilio and even lets you bring your own phone number, giving you flexibility.
Why a Shopify calling integration matters
A "Shopify calling integration" is no longer just a nice-to-have for growing e-commerce stores; it's a key tool for providing efficient, scalable, and quality customer service.
AI-powered solutions have gone beyond simple call routing to become a central part of the support experience.
Platforms like Ringly.io are leading this change, helping businesses offer great 24/7 support while cutting operational costs.
By automating repetitive tasks, you free up your team to focus on building relationships and solving the complex problems that create loyal customers.
Ready to see how much time and money you can save? Start your free 14-day trial of Ringly.io today.
Frequently Asked Questions
How does a Shopify calling integration help with 'where is my order' calls?
A Shopify calling integration connects directly to your store's data. An AI agent can instantly look up a customer's order status and provide real-time tracking information over the phone, answering this common question without needing a human.
Can I use my existing business phone number with a Shopify calling integration?
Yes, with a platform like Ringly.io, you can often port your existing number or use your own Twilio number. This lets you keep your established business line while adding AI automation.
Is a Shopify calling integration difficult to set up?
Modern solutions like Ringly.io are designed for e-commerce store owners and often do not require developers. The setup is typically a no-code process that can be completed in a few minutes by connecting your Shopify store.
What happens if the AI in my Shopify calling integration can't answer a customer's question?
A well-designed AI agent is trained to recognize when it can't help. Instead of guessing, it will smoothly transfer the call to a human agent on your team, ensuring the customer always gets the right support.
How can a Shopify calling integration reduce my support costs?
By automating the handling of common, repetitive calls (like order lookups and return requests), an AI agent significantly reduces the number of calls your human team needs to answer. This can lower your cost per call by over 80%.
Does a Shopify calling integration work for international customers?
Absolutely. AI-powered systems can support multiple languages. For instance, Ringly.io's agent can communicate in over 40 languages, helping you provide a great experience for customers around the world.
