If you run a Shopify or ecommerce brand, your customer support has to be fast, scalable and reliable.
I've seen that Kustomer offers a more complex solution that most people need.
Especially when you just want a simple tool that works, and that offers pricing that fits your business needs.
So if you are looking for alternatives to Kustomer that make it easier to automate customer support, this is your guide to finding the best Kustomer alternative for your store.
The alternatives available below are tools that I have personally tested.
All the tools listed had a good customer experience, but some had more or better features than Kustomer offers.
TLDR Kustomer alternatives
1. Ringly.io: AI-Driven phone support for Shopify stores
Best for: Shopify stores looking for the best way to offer 24/7 instant phone support. Ringly resolves at least 60% of all of its support calls without humans.
Did you know that 83% of your customers want to call you when they need help? People are less likely to buy when they can't reach you.
Features:
- ai phone support resolves an average of 73% of calls (without humans)
- Automated order tracking, returns/exchanges
- 30+ languages supported for global customer interaction
- Only pay when at least 60% of your calls are resolved
Pros:
- Analyze every call, so you don't need to track CSAT.
- Multilingual and 24/7 available, which is the best for ecommerce phone support
- Scales on demand
Cons:
- Focused primarily on phone support (less ideal if you need live chat or email help desk ticketing)
Shopify integration: Built for Shopify: Ringly is available to download directly from the Shopify app store for free. It allows the AI agents to find information about your customers before the call even starts.
Ideal for: Shopify stores that want to wow customers (a pretty common reaction among people who speak to Ringly agents) and save money on repetitive phone support.
What's unique about Ringly.io: Currently the only AI phone support tool for e-commerce, with the best resolution rate percentage (73% average on over 2,100 Shopify stores), best results based offer out there.
Special offer: Shopify stores don't pay until AI resolves 60% of your support calls. You can claim the offer here: claim offer.
2. Zendesk: The legacy leader with lots of integrations
Best for: Bigger brands that need more enterprise-level tools. Zendesk offers one of the best customer service platforms out there.
Features:
- Email, chat, phone, and social communication channels
- A lot of analytics, reporting, and AI automation
- It has a huge marketplace for apps and integrations
- Built-in knowledge base to help customers find answers to common questions
Pros:
- Reliable and secure support platform
- Great automation and scalable infrastructure
- Improves agent productivity across teams
Cons:
- It has a steeper learning curve than other alternatives to Kustomer
- It's more expensive per user per month
Shopify integration: a simple but native integration that connects tickets with customer and order data.
Ideal for: Enterprises that need a customer relationship management across all multiple channels.
Unique edge: Zendesk support suite is often the benchmark for enterprise-grade customer service software.
3. Freshworks: Scalable and affordable help desk
Best for: Smaller to mid size ecommerce stores that just want to automate customer support and manage support tickets.
Features:
- A unified inbox for customer queries
- Knowledge base and self-service portal
- Freddy AI for automation
- A good mobile app for support agents
Pros:
- Easy-to-use cloud-based help desk
- Very good automation features
- Overall, great for growing support teams
Cons:
- Some features, like advanced analytics, are only available for higher tiers
Shopify integration: a pre-built connector that automatically gets order data.
Ideal for: teams that need a balance between good customer service solution features and affordability.
What's unique about Freshdesk: Freshdesk is just one of the best Kustomer alternatives and competitors in 2025.
4. Gorgias: Ecommerce support with revenue tracking
Best for: Businesses that are looking for a customer service platform designed for online stores. Gorgias is a customer service leader for Shopify stores.
Features:
- Tracks ROI of customer interactions
- Connects to Shopify to show order data
- Macros, templates, and automation
- Integrates with social media and live chat
Pros:
- A lot of context
- Measures revenue generated from customer engagement
Cons:
- No phone support
- Can get pricey with higher ticket volume
Shopify integration: native and simple, syncing orders, carts, and customer data directly in the dashboard.
Ideal for: Shopify merchants that want a support platform that ties support to revenue.
What's unique about Gorgias: The best option for Kustomer users who want data-rich ecommerce tools that improve customer satisfaction.
5. Intercom: Conversational bots and onboarding
Best for: Brands that want a mix of automation, personalization, and conversational customer intercom customer communication.
Features:
- A platform that offers proactive live chat and messaging
- It has in app tours and an excellent knowledge base
- There are a lot of AI-driven automation features
Pros:
- Is great for building relationships and customer engagement
- Integrates very well with HubSpot Service Hub
Cons:
- Can become expensive per user per month
Shopify integration: Available via third-party apps that can pull order and customer data into conversations, but it's more difficult to set up.
Ideal for: SaaS and customer support teams that are focused on lifecycle customer support.
What's unique about Intercom: It is perfect for brands that are merging marketing automation and customer support into one platform.
6. Zoho Desk: Customizable helpdesk on a budget
Best for: Merchants on a budget that still want automation and an overall strong ticketing system.
Features:
- A lot of communication channels
- SLAs and custom workflows
- Lots of automation features and detailed analytics
Pros:
- It is cost-effective and flexible
- Integrates with HubSpot Service Hub and other CRMs
Cons:
- It has an older interface compared to other Kustomer alternatives
Shopify integration: It is possible through extensions and APIs to manage customer orders.
Ideal for: startups or small teams that need help desk system without enterprise pricing.
What's unique about Zoho: Of all the alternatives to Kustomer, Zoho is a balance between customization and being affordable.
7. LiveAgent: Feature-Rich helpdesk with built-in call center
Best for: Smaller ecommerce teams that need live chat and phone support in one tool.
Features:
- Unified inbox for all communication channels
- Built-in knowledge base
- Gamified support platform
Pros:
- Great value in customer service software
- Automation options for faster response
- Integrates easily with various channels
Cons:
- Older UI and less AI focused
Shopify integration: Available in their app marketplace for syncing order details and customer queries.
Ideal for: teams that need voice and chat capabilities in one tool.
What's unique about LiveAgent: One of the few Kustomer competitors on the market right now with built-in phone support, but not automated phone support.
8. Help Scout: Human-Focused ticketing and collaboration
Best for: Ecommerce brands that prioritize customer experience and simplicity.
Features:
- A shared inbox and knowledge base
- Automation features and reports on agent productivity
- Simple ticket management workflows
Pros:
- User-friendly and intuitive
- Easy onboarding for smaller support teams
Cons:
- Not a lot of AIs automation and AI features
Shopify integration: Connects directly to Shopify to show customer history and orders in tickets.
Ideal for: brands that want a personal customer service solution that is not too complex.
What's unique about Help Scout: Overall a great Kustomer alternative if you value human-first customer support with collaborative tools.
9. Salesforce Service Cloud: Enterprise powerhouse
Best for: larger businesses that need an advanced CRM and automation.
Features:
- Einstein AI to automate customer workflows
- Very useful customer relationship management
- Advanced analytics and reporting
Pros:
- Highly customizable for business needs
- Connects customer engagement across all departments
Cons:
- Setup is more difficult, and it has a higher price
Shopify integration: Works via custom apps to unify data and manage customer records.
Ideal for: enterprises that want the most powerful customer service platform available.
What's unique about Salesforce: A clear enterprise leader compared to Zendesk, built for large-scale customer support teams.
10. Re:amaze: Chat and helpdesk for DTC
Best for: DTC brands that rely heavily on live chat and automation for Shopify.
Features:
- Unified inbox for all customer interactions
- Knowledge base and help center
- Workflow automation features
Pros:
- Cheaper so better for growing teams
- Great ecommerce widget for customer communication
Cons:
- Limited phone support
Shopify integration: native integration with real-time order lookups.
Ideal for: Ecommerce stores that need a mix of help desk software and conversational support.
What's unique about Re:amaze: One of the better alternatives for small brands looking for fast customer support and automation.
11. Gladly: AI Powered CS
Best for: Brands that want to have one continuous customer interaction across platforms instead of multiple separate support tickets.
Features:
- Simple CRM overview
- Voice, SMS, email, and chat in one
- AI-powered automation
Pros:
- Smooth and clear customer experience
- Personalized conversations that will improve customer satisfaction
Cons:
- More expensive
- Not a lot of ecommerce-focused features like automation, etc.
Shopify integration: possible via connectors, but not as integrated as Gorgias or Zendesk
Ideal for: high-end DTC or retail brands that need a premium customer service software
What's unique about Gladly: Focuses on long-term relationships instead of just tickets.
What to look for in a Kustomer alternative
1. Make sure the tool you pick connects to your ecommerce platform.
2. Does the tool offer multiple channels for omnichannel reach?
3. Think of how much of your support can be taken over by AI, and which tool offers those capabilities.
4. Can the tool you pick scale of demand without having to hire?
5. Is the pricing model aligned with your goals?
Conclusion
Finding an alternative to Kustomer is not just about finding a cheaper tool.
The focus should always be on giving its customers the best experience.
If you need to automate phone support, Ringly.io is the best option.
If you just need live chat, Tido and Gorgias are great options.
For enterprise I would recommend Zendesk
Ready to improve your support? Test a few of these top Kustomer competitors and find the one that fits your business.
Want to learn more about automating phone support, click here
