9 Best Ecommerce Answering Services (Ranked & Reviewed)

Struggling with customer calls? Here’s the solution: AI-powered answering services are transforming ecommerce customer support by offering 24/7 availability, instant responses, and cost savings. While traditional agents cost $1/minute and work limited hours, AI solutions like Ringly.io start at just $0.15–$0.25/minute and handle calls seamlessly - reducing wait times, recovering abandoned carts, and scaling effortlessly.

Top 9 Ecommerce Answering Services:

1. Ringly.io: AI-powered, 24/7 support, handles 18 languages, integrates with 7,000+ tools, recovers 35% of abandoned carts.
2. LiveAnswer: Standard business hours, ideal for simple needs.
3. AnswerConnect: Tailored for online retailers with steady call volumes.
4. Smith.ai: Combines AI and human agents, starting at $97.50/month.
5. Ruby Receptionists: Human-operated, personalized service during business hours.
6. PATLive: Customizable scripts for reliable daily support.
7. VoiceNation: 24/7 bilingual support with real-time reporting.
8. Davinci Virtual: Features pending confirmation.
9. Abby Connect: Basic phone answering with quick setup.

Quick Comparison:

AI-powered tools like Ringly.io offer faster, cheaper, and scalable solutions to improve customer experience and boost sales. Start small with budget-friendly plans or explore enterprise options for advanced features.

Ecommerce AI Customer Service Flow Chart - Tutorial

1. Ringly.io

Ringly.io is an AI-powered phone system designed for e-commerce businesses. It operates around the clock, managing customer calls at a fraction of the cost of human agents.

Key Features:

• Instant Call Pickup: No waiting times for customers.
• Language Support: Handles 18 languages and accents.
• Tool Integration: Works seamlessly with over 7,000 e-commerce tools.
• Cart Recovery: Uses AI to recover abandoned carts.
• Order Tracking: Provides real-time updates on order status.
• Smart Call Management: Includes intelligent call routing and transfer.

Here's a quick comparison of Ringly.io and traditional agents:

Real Feedback from Users

Jim Miranda, Founder of Elite Sales & Automation, shared his experience:

"This is such a great product. I have been with you for less than a week and already closed 3 deals with it."

Pricing Options

• Free Plan: Try it out with 10 free call minutes.
• Do It Yourself: Plans start at $21/month.
• Done With You: Plans start at $69/month.
• Enterprise Solutions: Custom packages starting at $1,200/month.

Ringly.io doesn’t just stop at answering calls. It analyzes interactions, categorizes issues, and even detects caller mood to refine performance. As Anas Midoul, Founder of Kiplify AI, puts it:

"Amazing tool, every business should use it!"

Plus, Ringly.io offers a 110% money-back guarantee if it doesn’t save your store money. With its deep e-commerce integrations and commitment to delivering results, it’s a powerful solution for scaling customer support in online stores.

2. LiveAnswer

LiveAnswer offers phone support during regular business hours, making it ideal for businesses that don’t need around-the-clock assistance.

3. AnswerConnect

AnswerConnect provides a phone answering service tailored for online retailers. Their remote receptionists handle calls during business hours, addressing questions about orders, returns, and product details. This service works best for retailers with steady call volumes and simple product catalogs. However, businesses requiring more complex support or round-the-clock availability should review its capabilities thoroughly.

4. Smith.ai

Smith.ai offers a blend of AI and human-powered support tailored for e-commerce businesses. With more than 17 million calls handled and an impressive 99.7% accuracy rate, backed by a team of over 400 agents, it provides dependable call management services.

Plans start at $97.50/month for AI-First and $292.50/month for Human-First options.

Key features include:

• Lead qualification and client intake
• Appointment scheduling and payment handling
• Intelligent call routing with human oversight
• FAQ management and customer support
• Payment processing integration

Clients frequently highlight the time and efficiency benefits:

"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients." – Jeremy Treister, CMIT Solutions - Downtown Chicago

"Answering, intake, scheduling, and payments ... the benefits have been enormous. We save 10-15 minutes of staff time with every call they answer." – Sara Kelley, Sibus Law Group

With over 3,000 businesses relying on its services, Smith.ai combines the speed of AI with the reliability of human support, offering a cost-effective alternative to maintaining an in-house team.

5. Ruby Receptionists

Ruby Receptionists is known for its personal approach to phone support. They offer live, human-operated answering services that align with your brand's tone and messaging. This service is ideal for businesses that prioritize meaningful, human interactions over the convenience of 24/7 availability.

With flexible pricing plans and support during standard business hours, Ruby Receptionists is a great fit for companies that value personalized customer service. However, businesses needing round-the-clock coverage might find the limited hours less suitable.

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6. PATLive

PATLive provides answering services tailored for ecommerce businesses, focusing on standard business hours. They handle routine customer inquiries using customizable call scripts designed to reflect your brand's tone and style consistently. This ensures reliable daily support for your customers.

7. VoiceNation

VoiceNation provides 24/7 support for tasks like checking order statuses, handling returns, and sharing product details. Using customizable scripts, they ensure consistent and professional customer interactions. Their bilingual services in English and Spanish make them a strong choice for ecommerce businesses catering to diverse U.S. audiences.

Key features include:

• Real-time call reporting via a user-friendly web dashboard
• Custom call handling protocols tailored to your needs
• Basic order tracking integration for quick updates
• Message delivery through email, SMS, or a web portal
• Basic CRM integration for streamlined communication

Agents can directly access order systems, providing real-time updates to customers while adhering to standardized procedures to maintain quality service. VoiceNation's straightforward approach is ideal for small to medium-sized ecommerce businesses looking for dependable phone support without needing complex tech setups. However, it may not be the best fit for companies requiring advanced technical assistance or solutions for more intricate customer issues.

For more details on their services and pricing, check out the next section.

8. Davinci Virtual

Information about Davinci Virtual's features, operating hours, technology integrations, and pricing is not yet confirmed. Unlike the services discussed earlier, details for this provider are still pending. More updates and specifics will be shared in upcoming sections.

9. Abby Connect

Abby Connect offers a basic phone answering service that handles tasks like taking messages, screening calls, and routing them based on simple instructions. Setup is quick and relies on standard company information and predefined call guidelines.

That said, this simplicity might not meet the needs of ecommerce businesses looking for more advanced features. Abby Connect does not provide integrations tailored to ecommerce or detailed reporting, which could be a drawback for companies needing more robust customer service tools.

Service Features and Pricing

This section breaks down the key features and pricing details of Ringly.io's service.

Key Features Overview

Ringly.io's AI-driven phone system offers a range of tools designed to enhance customer support, including:

• Support for 18 languages and accents
• Integration with over 7,000 ecommerce tools
• Automated cart recovery with a 35% recovery rate
• Real-time order tracking
• Product recommendations
• Knowledge base integration
• Call analytics with AI-generated insights

Pricing Options

Ringly.io provides tiered pricing plans to meet various business needs:

Cost Comparison

Hiring traditional agents costs around $1.00 per minute and involves weeks of training. Ringly.io, on the other hand, charges as little as $0.15 per minute and can be set up almost instantly.

Money-Back Guarantee

Ringly.io offers a 110% money-back guarantee if your store doesn't save money compared to using human agents.

Quick Setup

Unlike traditional agents that require weeks to onboard, Ringly.io is ready to go in just minutes.

Ringly.io delivers a mix of advanced features, flexible pricing, and a strong ROI guarantee, making it a practical choice for scaling customer support.

Summary and Recommendations

Here’s a quick breakdown of the main points and suggestions for effectively using AI phone support.

Key Decision Factors

Business Impact

Using AI phone support improves customer service by efficiently managing both inbound and outbound calls. It ensures consistent performance and provides valuable data insights that help identify and address customer pain points effectively.

Implementation Guide

For those starting out, the "Do It Yourself" plan at $21/month is a budget-friendly way to explore AI phone support. Bigger businesses may prefer the "Done For You" plan, which includes advanced features like custom integrations and premium support. To ensure a smooth setup, focus on:

• Integrating a knowledge base for precise answers
• Monitoring call analytics to spot and solve issues
• Enabling multi-language options for diverse audiences
• Setting up automated cart recovery processes
• Configuring seamless transfers to human agents when needed

AI-powered solutions are transforming e-commerce support by offering scalable, reliable, and cost-efficient service without compromising quality.

Related posts

• Common AI Phone Support Questions Answered
• Small e-commerce team? Here's how AI phone support helps you compete with giants
• Scaling your online store's support: Why AI phone agents are the answer to growth
• Why your e-commerce store needs an AI phone agent (and how to get started)