Malomo

Malomo is a post-purchase order tracking and notifications platform that turns Shopify and Shopify Plus order status into a revenue and retention channel with branded tracking pages and proactive updates.

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- Launch branded tracking pages inside Shopify in a couple of clicks and add an on-site order lookup widget to keep customers on your domain.
- Trigger proactive email/SMS shipping updates via Klaviyo, Attentive, and Postscript using real-time carrier events to reduce WISMO and drive repeat purchases.
- Integrate returns and support: let customers initiate/track returns and exchanges (Loop) from the tracking page and surface shipment status to agents (Gorgias).
- Get multi-carrier tracking and shipment analytics in one dashboard to monitor exceptions and delivery performance.

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Malomo

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Ringly dashboard showing Seth AI support performance with resolution rate 73%, escalation rate 20%, deflection rate 80%, and a performance funnel visualizing inbound, resolved, escalated, and unresolved calls.