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Are you struggling to choose between Zendesk and Gladly? You’re not the only one.
Both tools promise simple, unified support, but it’s tough to know which fits your team.
In this short guide, we'll cover:
By the end, you will know which tool is best for your Shopify store.
Best for: medium to large e-commerce businesses that need reliability.
Features:
Pros:
Cons:
Pricing: from $55 per agent/month (Suite Team), higher tiers are available for advanced features.
Shopify integration: a native app that syncs order/customer data into tickets.
Ideal for: e-commerce orgs that need more enterprise functionality.
What's unique about Zendesk: scalable (you will probably never grow out of Zendesk)
Best for customer focused ecommerce brands.
Also read: Best Gladly alternatives
Features:
Pros:
Cons:
Pricing: Custom pricing based on conversation volume
Shopify integration: syncs orders, refunds, and customer details in real time
Ideal for premium DTC and service brands that want to compete on experience.
What's unique about Gladly is that it organizes communication by customer, not ticket.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
| Product | Plan | Price (annual) | Main Features | Contract |
|---|---|---|---|---|
| Zendesk Suite | Team | $55/agent/mo | Ticketing, chat, voice, help center, automation & AI, reports | Monthly or annual; renews unless canceled 30 days prior |
| Growth | $89/agent/mo | Team + SLAs, CSAT, multilingual support, business hours | ||
| Professional | $115/agent/mo | Growth + live analytics, skills routing, side chats, forums, HIPAA | ||
| Enterprise / Plus | Custom pricing | Pro + sandbox, AI content tools, roles, dynamic workspaces | ||
| Zendesk Support | Team | $19/agent/mo | Basic ticketing (email/social), automation, AI, basic reports | Monthly or annual; renews unless canceled 30 days prior |
| Professional | $55/agent/mo | Team + SLAs, CSAT, multilingual, advanced reporting | ||
| Enterprise | ~$115/agent/mo | Pro + skills routing, roles, workspaces, sandbox | ||
| Zendesk Sell (CRM) | Team | $19/user/mo | Basic CRM, email sync, mobile app, single pipeline | Monthly or annual; renews unless canceled 30 days prior |
| Growth / Pro / Enterprise | Custom pricing | Advanced CRM tools; contact sales for current rates |
| Product / Plan | Price (annual) | Main Features | Notes |
|---|---|---|---|
| Flat Plan (Public) | $150/user/mo | Omnichannel inbox (voice, chat, email, SMS, social); unified customer view; one timeline; routing; knowledge base; AI tools; reporting; integrations; no ticket limits | Flat rate with all features included; no per-ticket fees |
| Hero | $180/user/mo (10-user min) | All Flat features + Hero AI & Sidekick; optional $0.60 per assisted conversation; advanced reporting | Annual billing; 10-user minimum; listed by SMB Guide & Vendr |
| Superhero | $210/user/mo (45-user min) | Hero + scaling tools and deeper context for larger teams | Annual billing; designed for large teams; pricing confirmed by SMB Guide |
| Task-Based (Entry) | $38/user/mo | Core channels; self-service; usage-based model; intelligent routing | Listed on third-party sites; exact features may vary by quote |
At Ringly, you don't pay until we resolve at least 60% of your support calls. Claim the offer here
| Plans | Price | Included | Contract | Cancellation | |
|---|---|---|---|---|---|
| Start | 99,- /mo |
✓ 250 call minutes, then $0.36/min |
Monthly | Anytime | Start 14-day free trial → |
| Grow (Most popular) | 349,- /mo |
✓ 1,000 mins, then $0.19/min ✓ Self-learning ✓ AI knows your customers ✓ 30-day onboarding |
Monthly | Anytime | Start 14-day free trial → |
| Scale | 1099,- /mo + setup fee |
✓ Custom price/min ✓ Custom agent & integrations ✓ Slack channel |
Custom | Custom | Book your demo → |
“Centralized and efficient” — Helps us centralize email, live chat, and social in one workspace; automation and macros route tickets and lift team productivity. — Verified G2 reviewer, Customer Support Lead
“Powerful but complex” — Admin settings get complex for advanced workflows; reporting customization often needs Explore or an upgrade. — Verified G2 reviewer, Admin
“User friendly and unified” — All member interactions live in one thread, making it faster to find history and respond across channels. — Verified Capterra reviewer, Customer Advisor
“Better than Zendesk for our team” — Reps work easier and faster than on Zendesk; wish chat showed when a member leaves and supported quicker screenshot pasting. — Verified Capterra reviewer, CX Manager
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Highly Rated: 4.8/5
Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io AI phone support solution built for Shopify. Ringly averages a 73% resolution rate on over 2,100 Shopify stores.
With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io will turn your support channel into a profit center instead of a cost center.
No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.
AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.
Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.
Scalable pricing without enterprise contracts – Ringly.io offers transparent results based pricing without locked-in contracts.
Pick Zendesk for complex enterprise control.
Pick Gladly for human, unified conversations at scale.
For most ecommerce brands, start with Ringly.io for the fastest path to value, lower risk, and AI that drives both support and sales.
Start your 14-day free trial of Ringly.io →
