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Are you struggling to figure out whether Zendesk or Crisp Chat is the right fit for you?
It can be difficult to find the right option for your business, that's why I wrote this guide to help you get started.
In this guide we will go over:
Let's get started!
Best for: Bigger brands that need more enterprise-level tools. Zendesk offers one of the best customer service platforms out there.
Features:
Pros:
Cons:
Shopify integration: a simple but native integration that connects tickets with customer and order data.
Ideal for: Enterprises that need a customer relationship management across all multiple channels.
Unique edge: Zendesk support suite is often the benchmark for enterprise-grade customer service software.
Best for:
Small-to-medium businesses that want simple, real-time web chat with automation and multi-channel messaging. Crisp is ideal for teams focused on fast setup and affordability rather than deep customization or phone automation.
Features:
Pros:
Cons:
Shopify integration:
Basic but functional integration that connects customer chat with order details and allows live support from within Shopify. Not as deep as Ringly.io’s voice automation, but better for web chat use cases.
Ideal for:
SMBs that rely on web-based support and want quick, affordable, and visually polished chat experiences without complex setup.
Unique edge:
Crisp excels at intuitive live chat with strong automation for smaller teams, but lacks the advanced AI voice capabilities and deep CRM integrations offered by platforms like Ringly.io.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, performance based pricing.
Total reviews and average rating:
G2: Over 5,000 reviews, average rating around 4.3 out of 5 (as of early 2025).
Capterra: Over 3,500 reviews, average rating approximately 4.4 out of 5.
Trustpilot: Zendesk’s Trustpilot profile is less prominent; most feedback is on business software sites.
Product Hunt: No significant review presence.
Positive review
"Ease of use tops the chart"
Anonymous Reviewer (Capterra)
For ease of use, I think it tops the chart and is more user friendly than its competitors like the Salesforce comprehensive cloud setup...
Critical review
"Customer service was really poor"
Anonymous Reviewer (Capterra)
Their customer service was really poor. They had a £600 recurring subscription enabled on sign up and would not even entertain cancelling this down when we were a day into the recurring payment...
Total reviews and average rating:
G2: Around 250+ reviews with an average score near 4.6 out of 5 (as of early-mid 2025).
Capterra: About 400+ reviews with an average score around 4.6 out of 5.
Trustpilot & Product Hunt: No substantial independent user review presence found for Crisp Chat as a standalone product—users should be careful interpreting overall sentiment.
Positive review
"Amazing software and excellent value for money"
Anonymous Reviewer (Capterra)
Amazing software and excellent value for money. Simply the best IM tool for support & conversion...
Critical review
"Doesn't work as well as Live Agent or others"
Anonymous Reviewer (Capterra)
It doesn't work as well as Live Agent or other. Some clients have had trouble with the interface in the past...
Both platforms receive strong marks for usability but differ in scale: Zendesk stands out with advanced ticketing and integrations suited to larger teams but can frustrate smaller businesses due to pricing or billing practices. Crisp wins praise from small-to-medium businesses thanks to its affordability, live chat features, and simple interface—but some users report limitations compared to more mature competitors like Zendesk or Live Agent.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Highly Rated: 4.8/5
Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io AI phone support solution built for Shopify. Ringly averages a 73% resolution rate on over 2,100 Shopify stores.
With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io will turn your support channel into a profit center instead of a cost center.
No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.
AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.
Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.
Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.
Pick Zendesk for complex enterprise control.
Pick Crisp Chat for a solid all in one solution.
For most ecommerce brands, start with Ringly.io for the fastest path to value, lower risk, and AI that drives both support and sales.
Start your 14-day free trial of Ringly.io →
