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Stuck choosing between Poly AI and Callfluent and tired of sifting through endless features and confusing pricing?
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Their technology delivers natural, conversational voice assistants that understand intent with industry-leading accuracy, enabling businesses to automate complex calls while maintaining a human-like interaction.
With over 200 employees and a strong presence across London, New York, San Francisco, and Belgrade, PolyAI serves enterprise clients globally.
In the following section, we will explore PolyAI’s features, pros and cons, pricing models, and user reviews compared with Elevenlabs Conversational AI and Ringly.io to help you determine the best fit for your business needs.
Founded by Adrian Isfan, CallFluent AI is a cutting-edge platform that automates inbound and outbound phone calls using human-like AI voice agents.
Ideal for entrepreneurs, sales teams, marketers, and customer support departments seeking to streamline communication without hiring extra staff, CallFluent AI features multi-language support, calendar integration with time zone awareness, customizable AI personas, and real-time analytics.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
"Exceptional voice quality" - Emily Chen, Customer Service Manager. Poly AI far exceeded the voice quality of other providers, deploying a voice assistant to handle non-revenue producing calls smoothly...
"Lacks voice analytics" - David Lee, Operations Manager. While Poly AI is excellent for automating calls, it lacks voice analytics to enhance our ability to analyze customer requests...
Since there are no online reviews available on major platforms, users should be cautious when evaluating CallFluent based solely on its features and marketing materials. It's important to seek direct feedback from existing customers or request a demo to assess its performance.
If you're considering CallFluent, focus on its technical capabilities and integration options, but also look for any available case studies or testimonials from existing clients to get a better understanding of its real-world performance.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Choosing the right AI phone agent comes down to your business size, your need for customization, and how much you value features like real-time data, e-commerce automation, and transparency. Each platform brings something unique to the table, but let’s quickly recap the main takeaways:
Ready to future-proof your support and sales? Start your 14-day free trial and see how simple powerful AI phone automation can be.
Want to compare other players in the market? Check out our other comparisons:
