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Tired of trying to choose between Gorgias and Chatbase for your customer support needs?
Both tools promise to make support easier and quicker, but which one actually delivers on that promise for your team? By the end of this guide, you’ll feel confident about picking the right platform for your business. We’ll cover:
Founded in Paris in 2015 by Alex Plugaru and Romain Lapeyre, Gorgias is a leading AI-powered helpdesk platform built for ecommerce brands. Now headquartered in San Francisco, Gorgias powers over 12,000 merchants.
Gorgias is designed for ecommerce support teams seeking to streamline workflows, personalize customer interactions, and boost revenue. Key features include a shared inbox for email, chat, social, and SMS, AI macros for instant responses.
In the following section, we’ll break down Gorgias’s features, pros and cons, pricing, and user reviews, comparing them with LiveChat and Ringly.io to help you find the best fit for your business.
Pros
Cons
Founded by Yasser Elsaid, Chatbase is an innovative AI platform that enables businesses to create custom chatbots for customer support, lead generation, and user engagement.
Chatbase serves a wide range of users including e-commerce sites and support teams, offering features like easy no-code chatbot creation, document uploads for training content, analytics on chatbot performance, and integrations with business workflows.
Pros
Cons
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
"Game changer for e-commerce" – Anonymous, E-commerce Manager
Having all our channels — Shopify, email, and social — in one place is a game changer and lets us reply faster with more context...
"Support is surprisingly slow" – Anonymous, Trustpilot Reviewer
It took weeks to get a reply to our billing query. For a support tool, their own support is surprisingly slow...
"Easy to implement" – Anonymous, Small Business Owner
I have a website and I only had to provide the link... it was very easy to implement and integrate...
"Overpromises & underdelivers" – Trustpilot Reviewer
This feels like a straight-up scam. Their chatbot overpromises, they underdeliver, and then they hide behind “policy” to keep your money...
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
Choosing the right support platform can transform your customer experience and drive more revenue for your e-commerce business. After comparing Gorgias, Chatbase, and Ringly.io, it’s clear that each platform has its strengths—but only one delivers the all-in-one automation, ease of use, and innovation modern online retailers need.
In summary, Gorgias and Chatbase each serve specific niches—one for larger teams needing omnichannel ticketing, the other for those wishing to quickly launch AI chatbots with minimal setup. But if you want a seamless, scalable platform that delights customers, grows sales, and works right out of the box, Ringly.io is the clear winner for e-commerce support automation.
Ready to upgrade your customer service, recover lost sales, and scale your business—without the hassle?
Start your 14-day free trial of Ringly.io →
