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Feeling overwhelmed trying to pick between Fin AI and Tidio for your customer support, but don't want to waste hours sifting through confusing features and mixed reviews?
We’ll break down:
Fin AI serves a wide range of clients, including major global brands, with its key features such as rapid setup, integration across multiple support channels (tickets, email, live chat), adherence to existing workflows and automations, escalation to human agents when needed, and continuous performance improvement powered by the proprietary Fin AI Engine.
Also read: Best Fin Alternatives
Pros
Cons
Tidio, founded in 2013 in Poland by Tytus Gołas, is a pioneering AI customer support software that empowers businesses to connect with customers in real-time. It offers a suite of tools including live chat, chatbots, and email marketing automation, serving over 300,000 businesses worldwide.
Also read: Best Tidio Alternatives
Tidio's core function is to enhance customer support, generate leads, and boost sales through seamless integration with websites, social media, and other marketing tools. Its AI agent provides up to a 67% resolution rate, freeing up customer support agents and increasing revenue.
Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.
Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms, or book a demo for fully tailored enterprise support.
Total reviews and average rating: There are currently no online user reviews available for Intercom Fin AI on major platforms like G2, Capterra, Product Hunt, or Trustpilot. While the product is frequently mentioned in feature comparisons and industry roundups as a leading enterprise-grade AI support agent, direct user ratings and testimonials are not published on these review sites. If you’re considering Fin AI, be cautious and request references or demos directly from the vendor.
No online reviews available There are no published user ratings or testimonials for Intercom Fin AI on major review platforms. Prospective buyers should proceed carefully and seek out direct demonstrations or customer references before making a decision.
Total reviews and average rating: - TrustRadius: 2 ratings with an average score of 9.0/10 - Widely adopted by over 800,000 businesses globally; praised for its intuitive design but criticized for mobile app issues.
"Intuitive interface" – Heather J., Contact Center Manager
The platform is easy to navigate with an interactive dashboard that helps track real-time customer interaction...
"Clunky mobile app" – Heather J., Contact Center Manager
The mobile app occasionally suffers from sync issues with the desktop version, which can cause missed messages or delayed notifications...
Tidio remains popular among small businesses due to its affordability at entry-level plans but faces criticism regarding pricing stability and mobile experience.
Ringly.io is known for its simplicity, and a focus on e-commerce, with features like order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.
"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.
"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."
"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.
"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.
Best for Shopify stores looking for the best way to offer 24/7 AI phone support at a fraction of the cost.
How it went when I tried setting up Ringly:
After I installed the Shopify app, the only thing I had to do was to upload my data to the knowledge base. (website was uploaded automatically)
After I did that, I could already speak to my agent via a web call.
Setting it live was as simple as picking a phone number with my area code from the dashboard. I was able to connect the number with 1 click. (The number is also free and included)
There was not really anything else to the setup.
They claim that out of the box, their agents resolve an average of 73% of support calls. They back that up with data from over 2,100 active Shopify stores.
Signup -> onboarded took only 4 minutes and 12 seconds. Most of that time was spent waiting for the knowledge to be uploaded.
Over the first 2 weeks I used it (14-day free trial), it resolved 76% of my calls on its own.
The rest of the calls were escalated to a support ticket by my agent.
(update: the more calls you get, the smarter it gets. As of today, my resolution rate is 79%.)
Standout Features (pros):
Pricing is on a results basis; you don't pay until your agent has at least a 60% resolution rate
Shopify integration is native. It will allow your agent to solve order status and refund requests on the phone.
Reviews are overall very positive, mainly because of the results-based pricing. If you don't pay unless you get results, every customer gets results.
Cons:
What’s unique about Ringly is that it is the first AI phone support tool built for Shopify.
Editors note: Ringly.io opened 5 spots for Shopify stores to pay $0 until AI resolves 60% of your support calls. You can book a call to claim it.
When it comes to modern customer support, choosing the right platform can make all the difference in efficiency, customer satisfaction, and business growth. Fin AI, Tidio, and Ringly.io each bring unique strengths to the table, but your decision depends on your specific needs and priorities.
Start your 14-day free trial of Ringly.io →
