Finding the right conversation intelligence platform can feel like searching for a needle in a haystack.

Level AI has earned recognition since 2019, but it's not the only option on the market.

Whether you're concerned about pricing, implementation timelines, or specific feature gaps, there are alternatives worth exploring.

This guide compares 7 top Level AI alternatives based on real capabilities, pricing transparency, and use case fit.

We've done the research so you don't have to sit through dozens of sales demos.

Editor’s note: Want to hear some sample AI support calls made for your Shopify store?
- Just paste your store URL
- Get sample calls in under 20 seconds (no email required)
- Listen to demo calls for my store

What is Level AI?

Level AI is a conversational intelligence platform founded in 2019 that helps contact centers improve agent performance and customer experience. The platform focuses on three core areas: real-time agent assist, automated quality assurance, and conversation analytics.

What sets Level AI apart is its semantic intelligence approach. Rather than relying on keyword matching, it uses intent-based analysis to understand what customers actually mean. Key features include Auto-QA with QA-GPT, sentiment analysis, inferred CSAT scores, and unified reporting across voice and digital channels.

The platform targets contact centers, sales teams, and customer experience departments. Pricing is reportedly around $185 per agent per month, though you'll need to contact sales for exact figures.

How We Evaluated These Level AI Alternatives

To make this comparison useful, we evaluated each tool using consistent criteria:

• Real-time capabilities How quickly does the platform deliver agent guidance during live calls?
• Pricing transparency Is pricing publicly available, or hidden behind sales calls?
• Implementation speed Can you get up and running in weeks, or will it take months?
• Integration ecosystem Does it connect with your existing CRM, phone system, and help desk?
• Use case fit Is it designed for sales teams, customer support, or both?

These 7 alternatives were selected because they appear most frequently across review platforms and competitor comparisons. Each offers a distinct value proposition depending on what you prioritize.

Level AI Alternatives at a Glance

1. Observe.AI

‍

‍

Observe.AI positions itself as a leader in AI agents for customer experience, with a strong focus on voice-first automation. The platform is designed for enterprise-ready deployment in contact centers that want to move past basic conversation intelligence.

Key capabilities:

• VoiceAI agents that automate calls end-to-end with natural, human-like conversations
• ChatAI agents for authentication and issue resolution across channels
• AI copilots providing real-time agent guidance and automated workflows
• Conversation intelligence with Auto QA covering 100% of interactions
• Screen recording with integrated dual-screen capture and PCI/PHI redaction

What makes it different: Observe.AI is built for noisy, real-world calls and complex workflows. It handles overtalk, interruptions, and background noise better than many competitors. With 250+ system integrations and SOC 2 Type II, HIPAA, and GDPR compliance, it's built for enterprise environments.

Pricing: Not publicly disclosed. Contact sales for VoiceAI agents, real-time AI, and post-interaction AI tiers.

Notable customers: DoorDash, Accolade, JG Wentworth, Central Bank, Signify Health, Verida, DailyPay, Omaha Steaks, Included Health.

2. Gong

‍

‍

Gong takes a different approach, positioning itself as a Revenue AI Operating System rather than just a conversation intelligence tool. It's built specifically for revenue teams that want to understand and optimize their entire sales process.

Key capabilities:

• Gong Engage for personalized sales outreach and engagement
• Gong Forecast for revenue forecasting with unbiased insights
• Gong Agents that automate follow-ups, pipeline edits, and enablement triggers
• Gong Revenue Graph connecting every interaction in a living network of revenue data
• Gong Collective for integrations and services ecosystem

What makes it different: Gong doesn't just record calls it analyzes your entire revenue operation. With 5,000+ customers and a 4.5/5 average rating across 6,200+ G2 reviews, it's the dominant player in revenue intelligence. 60% of the Fortune 10 run on Gong, and it's a leader in the 2025 Gartner Magic Quadrant for Revenue Action Orchestration.

Pricing: License-based on number of users. Integrations are included.

Notable customers: LinkedIn, Dropbox, ADP, Nasdaq, Upwork, Canva, Google, HubSpot, SurveyMonkey, Uber for Business, Sprout Social, Shopify, Slack, Twilio, Morningstar, Paychex.

3. Balto

‍

‍

Balto brands itself as the "Contact Center Superagent," combining insights, automation, and agent assistance in one platform. It's particularly strong for supervisors that want real-time visibility into live conversations.

Key capabilities:

• Real-time agent assist with dynamic prompts, compliance checklists, and coaching alerts during calls
• Automated QA with AI auto-scoring of 100% of interactions
• AI coaching recommendations tailored to individual agent performance
• Voice AI agents trained on proven behaviors from real interactions
• Live Listen feature allowing supervisors to monitor conversations in real time
• Call summarization with real-time notes
• Omnichannel support across voice and digital channels

What makes it different: The Live Listen feature is a standout capability that Level AI doesn't offer. Supervisors can listen to live conversations and intervene when needed. Balto also supports 20+ languages including English, Spanish, French, and Arabic. Implementation typically takes a few weeks rather than months.

Pricing: Not publicly disclosed. Contact sales for pricing.

Notable customers: Humana, Aspen Dental, Empire Today, Staples Canada, RingCentral, TitleMax, Advantage, American Homes, AmTrust, InteLogix, Credit Control, Bordner Home Solutions.

4. Cresta

‍

‍

Cresta is a unified platform for human and AI agents, targeting enterprise-scale contact centers with advanced solutions. Founded in 2017, it's an established player with deep enterprise experience.

Key capabilities:

• AI agents for human-centric customer care
• Agent assist with real-time guidance, knowledge, and workflow automation
• Conversation intelligence to uncover signals and capture Voice of Customer at scale
• Quality management with automated QM
• AI-powered coaching recommendations

What makes it different: Cresta targets enterprise-level customers with advanced solutions and premium pricing. It offers deep integrations with Salesforce, NICE, Five9, Cisco, Twilio, Amazon Connect, and Genesys. The platform meets Fortune 500 security and data privacy standards.

Pricing: Enterprise-focused with custom pricing. Contact sales.

Notable customers: United Airlines, CardWorks, Cox Communications, Propel Holdings, Intuit, LendingClub, Brinks Home, Snap Finance, Alaska Airlines, Kiavi, iQ Credit Union, Porsche, Bounce AI, Optimum, Oportun, Hilton, Aqua Finance, Holiday Inn, Xanterra, Spirit Airlines.

5. Trellus

‍

‍

Trellus offers real-time agent assist and automated QA technology for call centers. Founded in 2020, it's a newer entrant comparable to Level AI's 2019 founding.

Key capabilities:

• Real-time agent assist during live calls
• Automated QA for performance scoring
• Automated sentiment analysis
• Call summaries for post-call review
• Configurable real-time technology

What makes it different: Trellus emphasizes configurability. The platform is designed for teams that want flexible real-time solutions they can adapt to their specific workflows. It has a strong history in real-time technology development.

Pricing: Not publicly disclosed. Contact sales for pricing.

6. Abstrakt

Abstrakt focuses on real-time agent assist and automated QA with a key promise: faster implementation and more competitive pricing than Level AI.

Key capabilities:

• Real-time agent assist during calls
• Automated QA for supervisors
• Automated capabilities for supervisor oversight

What makes it different: Abstrakt's main selling point is speed. The company claims implementation in weeks versus Level AI's months or years. It also positions itself as more affordable, claiming to beat Level AI's pricing 99% of the time. If you're looking for fast deployment without a lengthy enterprise sales cycle, Abstrakt is worth a look.

Pricing: More affordable than Level AI's quoted $185/agent/month. Contact sales for exact pricing.

7. CallMiner

‍

‍

CallMiner provides conversation intelligence and automation software with a focus on customer experience improvement. It stands out for having transparent, published pricing.

Key capabilities:

• OmniAgent AI agents powered by conversation intelligence
• Real-time agent support during calls
• Sentiment analysis for customer emotion detection
• Live Listen for managers to monitor conversations
• "Call for help" feature allowing agents to request assistance
• At-risk customer identification in real time

What makes it different: CallMiner is one of the few players with published pricing: $89 per user per month. This transparency makes budgeting easier and eliminates the enterprise sales dance. The platform focuses on end-to-end CX automation with real-time interventions to save at-risk customers.

Pricing: $89 per user per month (published pricing).

Notable customers: Sirius XM, Dell, PennyMac, British Gas, Mint Mobile, Workhuman, Estafeta, De Vries Group, Alorica.

Ringly.io: An Alternative Approach to Phone Support

While the tools above focus on assisting human agents, there's another approach entirely: automating phone support with AI agents. Ringly.io takes this approach with the AI, an AI phone support representative.

Ringly.io offers the AI, an AI phone support representative that handles inbound customer calls 24/7. Rather than giving agents real-time guidance, the AI answers calls directly, looks up orders, processes returns and exchanges, and only escalates to humans when necessary.

Key capabilities:

• 24/7 phone support with no wait times
• Order lookups and status updates
• Returns and exchanges automation
• 73% of calls resolved without human intervention
• Support for 30 languages
• Native Shopify integration
• Setup in under 3 minutes

When to consider Ringly.io: If your goal is to reduce headcount and automate repetitive phone support entirely, rather than just making agents more efficient. It's particularly well-suited for e-commerce businesses that use Shopify.

Pricing:

Overage minutes are billed at $0.19 per minute. You can start a free trial to test it with your actual customers.

Choosing the Right Level AI Alternative

The best choice depends on your situation:

For sales teams focused on revenue intelligence: Gong offers the most comprehensive revenue analytics and forecasting capabilities.

For enterprises with complex requirements: Cresta or Observe.AI provide the advanced features and security standards large organizations need.

For budget-conscious teams: CallMiner's transparent $89/user/month pricing makes budgeting straightforward. Abstrakt also positions itself as more affordable than Level AI.

For fast implementation: Abstrakt promises weeks instead of months. If you need to get up and running quickly, prioritize tools with streamlined onboarding.

For supervisor oversight: Balto's Live Listen feature gives managers real-time visibility that other platforms lack.

For e-commerce phone support: If you want to automate phone calls entirely rather than assist agents, Ringly.io offers a completely different approach worth a look.

Which Level AI Alternative Will You Choose?

Every tool on this list has its strengths. The key is matching those strengths to your actual needs. A sales team will get more value from Gong's revenue intelligence than from CallMiner's CX focus. An enterprise contact center may find Cresta's advanced features worth the premium pricing.

Before committing, demo your top 2-3 choices. Most platforms offer free trials or proof-of-concept programs. Test with real calls from your environment, not just scripted demos.

If you're running an e-commerce store and want to explore AI phone automation, start a free trial with Ringly.io. the AI can be handling your calls in minutes rather than weeks.

Frequently Asked Questions

What are the best Level AI alternatives for small contact centers?

For smaller teams, CallMiner offers transparent pricing at $89/user/month with no enterprise sales requirement. Abstrakt also positions itself as more affordable and faster to implement than Level AI, making it suitable for teams without extensive IT resources.

How do Level AI alternatives compare for sales teams specifically?

Gong is the clear leader for sales-focused teams, offering revenue intelligence, deal coaching, and forecasting capabilities that go beyond basic conversation intelligence. Cresta also serves sales use cases with advanced AI for coaching and performance optimization.

Which Level AI alternative has the fastest implementation time?

Abstrakt explicitly markets itself on fast implementation, promising weeks instead of the months or years some competitors require. Balto also typically deploys in a few weeks rather than months.

Are there any Level AI alternatives with published pricing?

Most conversation intelligence platforms hide pricing behind sales calls. CallMiner is the exception with published pricing at $89 per user per month. Ringly.io also publishes transparent pricing starting at $349/month for AI phone support.

What Level AI alternative is best for supervisor oversight and coaching?

Balto stands out with its Live Listen feature, allowing supervisors to monitor live conversations. It also provides real-time coaching alerts and compliance checklists during calls. Observe.AI and Cresta also offer strong coaching capabilities with AI-powered recommendations.