Signing up for Gorgias takes about ten minutes. Knowing what it does and doesn't cover takes a bit longer, so here's both.

• The steps: the exact 2026 sign-up flow, including the Shopify-native path and the one setting you can't undo.
• The cost: a free 7-day trial with no card, then plans that run from $10 to $900 a month.
• The catch: Gorgias covers email, chat, and social out of the box. Phone and SMS are paid add-ons, so signing up doesn't fix your phone line.
• Who this is for: founders and CX leads at $10M to $100M Shopify brands who still have a number that rings.

Most guides for "gorgias sign up" actually walk you through signing in, which is a different thing entirely. This one walks the real sign-up flow: creating the account, connecting your Shopify store, and getting your team into the helpdesk. We signed up for a fresh Gorgias trial and timed the whole thing so the steps below match what you'll actually see in 2026.

If you run customer experience at a Shopify brand doing $10M to $100M, you already know why Gorgias is on your shortlist: it's the helpdesk that sees your Shopify orders inside the ticket. What the sign-up page won't tell you is that it leaves your phone line exactly where it was. If your store still drops calls after hours, book a 30-min call and we'll show you what those missed calls are worth before you commit to anything.

What Gorgias is, and what the free trial includes

Gorgias is a Shopify-first helpdesk. It pulls your email, live chat, and social messages (Instagram, Facebook, TikTok, WhatsApp) into one inbox, and it shows the customer's Shopify order right inside the ticket, so a rep can refund, cancel, or edit without leaving the screen. That tight Shopify link is why it rates 4.6 out of 5 across 547 reviews on G2 and why so many DTC teams default to it.

The free trial is genuinely free: 7 days, no credit card, and it starts the moment you verify your email. Anything you set up during those 7 days stays put until you pick a plan, so you don't lose your work if you stall.

Here's the part worth flagging before you spend an afternoon on setup. The base plans cover the same questions over and over across email, chat, and social. They do not cover the phone. Phone and SMS are sold as add-ons, billed separately per ticket. More on why that matters below, but keep it in mind as you go through the steps.

How to sign up for Gorgias, step by step

The flow is short. When we ran it on a fresh account it took under ten minutes to reach a working inbox. Follow the steps in order, because step three sets something you can't change later.

1. Go to gorgias.com and click "Sign up free." It's in the top right. You can also start from the Gorgias Shopify page if you want the store-specific path.
2. Enter your work email, full name, and a password. You can use a Google account to skip the password step. If you set a password, it has to be at least 14 characters with mixed case and numbers.
3. Name your store and choose a subdomain. This becomes your daily login URL, something like yourstore.gorgias.com. Pick carefully: the subdomain can't be changed later, so don't use a placeholder you'll regret.
4. Select your ecommerce platform. On the Shopify path, if you already have a Gorgias helpdesk you enter your subdomain and click "Find My Account." If you're brand new, click "Create Your Account" and it links the store for you.
5. Verify your email. Open the verification message, click the link, and your 7-day trial starts right then. No card, no wait.
6. Invite your team and set roles. Add your reps as users; they either auto-join from your domain or accept an invite. Assign who's an admin and who handles which channels.

That's the whole sign-up: account, store connection, team, done in roughly the time it takes to clear your morning tickets. From here Gorgias walks you through connecting channels and writing your first automations.

Want to see how it slots next to your current setup before you onboard the team? Book a 30-min call and we'll map your support stack with you.

What Gorgias costs the moment your trial ends

When day 7 hits, you pick a plan to keep the helpdesk live. Gorgias prices on billable tickets, so the number on the page isn't always the number on the invoice. Here are the 2026 tiers, sourced from current pricing breakdowns like Lindy's and corroborated across roundups.

A few things the table doesn't show. Annual billing knocks off roughly two months (about 16%), so Pro drops to around $300 and Advanced to around $750. Go over your ticket limit and overages run $0.36 to $0.40 each. And the AI Agent is billed on top: $0.90 to $1.00 per automated resolved conversation, and those AI conversations are double-billed, so you pay for the helpdesk ticket and the automation fee.

That stacking is why reviewers report the $360 Pro plan landing closer to $960 in real use once AI and overages pile on. A simple rule from the review consensus helps you decide: if 40% or more of your tickets need a real Shopify action (refund, cancel, edit), Gorgias earns its price. If your volume is mostly chit-chat, a cheaper tool wins. For the full breakdown, see our Gorgias pricing guide, and if you're still weighing it against other tools, the Gorgias alternatives rundown lays out the field.

The one thing signing up for Gorgias doesn't fix

Here's the gap nobody flags during sign-up. Your Gorgias plan handles email, chat, and social. It does not handle the phone. Phone and SMS are add-ons, billed separately per ticket, which means the day after you finish onboarding, your number still rings to voicemail after 6 p.m.

That's not a small leak. According to PCN's missed-call study, 85% of callers who can't reach a person never call back, and 62% switch to a competitor. Most businesses answer only 37.8% of inbound calls in the first place, per AmbsCallCenter, and the data on voicemail is worse: 80% of callers routed to voicemail hang up without leaving a message. Every one of those is a customer you already paid to acquire, hitting a dead line.

A helpdesk fixes your tickets. It does nothing for the calls you're dropping after hours, which is where the quiet revenue leak lives. WashCo, a Shopify brand we launched, recovered $22,664 in its first 7 days once the phone was actually answered. That's the difference between a number that rings out and a number that picks up.

So before you assume sign-up solved support, look at your call log. If the phone backlog and the after-hours voicemails are part of your problem, the helpdesk alone won't touch them. Book a 30-min call and we'll pull your missed calls so you can see the number for yourself.

How to cover the phone line without another helpdesk

You don't have to rip out Gorgias to fix the phone. The cleaner move is to keep Gorgias for tickets and put an AI phone agent in front of the calls. They work together: the agent handles the routine inbound calls and escalates anything complex straight into your Gorgias queue.

Ringly.io is AI phone support for Shopify brands. Instead of hiring and training a phone team, the AI answers inbound calls 24/7: order status, returns, product questions, abandoned-cart rescue. Across 50+ brands, it resolves 73% of calls autonomously at roughly $0.42 per resolved call, and the calls that need a human escalate cleanly to Gorgias, Richpanel, Reamaze, or whatever helpdesk you just signed up for. It plugs into your order status and answers the WISMO calls that flood every queue.

"My customers also feel like it's a normal person. They feel like they can communicate if they have questions."
Claudia Droge, TechCraft Studio

The math is what makes it land. Take a $50M Shopify brand running a 6-rep CS team:

That's roughly 70% of the repeatable calls (order status, returns, the same five questions over and over) routed to the AI. The other 30%, the genuinely complex calls, still go to your team, who now have time to actually solve them. See how it fits a Shopify phone support setup, or the 24/7 coverage most teams can't staff. If you're scoping the whole stack for a Shopify Plus brand, this is the layer that's usually missing.

Curious what it would save your team specifically? Book a 30-min call and we'll run the numbers live against your call volume.

Frequently asked questions

Is the Gorgias sign up free? Yes. The trial is 7 days with no credit card, and it starts the moment you verify your email. After that you pick a plan, from $10/mo Starter up to $900/mo Advanced, to keep the helpdesk live.

Can I change my Gorgias subdomain later? No. The subdomain you choose at sign-up becomes your permanent login URL, so pick the real name of your store rather than a placeholder. Everything else, plan and team, you can change anytime.

How do I sign up for Gorgias with Shopify? Use the Shopify path during sign-up: select Shopify as your platform, then either click "Find My Account" if you already have a helpdesk or "Create Your Account" if you're new. It links your store automatically. Our Gorgias Shopify guide walks the full connection.

How much does Gorgias cost after the trial? Plans run $10 (Starter, 50 tickets), $60 (Basic, 300), $360 (Pro, 2,000), and $900 (Advanced, 5,000), with custom Enterprise pricing above that. Watch the add-ons: ticket overages run $0.36 to $0.40 each and the AI Agent is billed separately at $0.90 to $1.00 per resolved conversation.

Does Gorgias handle phone calls? Not in the base plans. Email, chat, and social are included; phone and SMS are paid add-ons billed per ticket. So signing up gives you a ticketing inbox, not phone coverage.

Do I need to replace Gorgias to add phone support? No. Keep Gorgias for tickets and add an AI phone agent like Ringly in front of the calls. It resolves the routine inbound calls and escalates the rest straight into your Gorgias queue, so nothing in your current setup changes.

Talk to us

Signing up for Gorgias gets your tickets in one place. It doesn't get your phone answered. If your store runs a $10M-plus Shopify operation and the phone line still goes to voicemail after 6 p.m., a 30-minute call is the fastest way to see what those missed calls are worth.

The 3-layer guarantee.

1. Live in 14 days or it's free until launched.
2. 65% resolution in 90 days or we refund the last 3 months of subscription fees.
3. We keep working free until we hit 65%.

Ruben (Ringly co-founder) takes these calls personally.

Book a 30-min call