This post in 30 seconds.

• The number: Gorgias is installed on 24,759 Shopify stores as of June 2026 (StoreLeads), up 12.9% year over year while every other major support app on Shopify is shrinking.
• The catch: that install count is bigger than Gorgias's own "15,000+ merchants" figure, because installs and paying customers measure two different things. We explain the gap.
• Built for founders, COOs, and Heads of CX at $10M-$100M Shopify brands sizing their support stack, and wondering what a footprint that big actually proves.

Gorgias is installed on 24,759 Shopify stores as of June 12, 2026, according to the app-tracking firm StoreLeads, and the count grew 12.9% year over year. That makes it the most-installed dedicated helpdesk on Shopify, and the only major one still growing. I went looking for this number because a founder asked me on a call whether "everyone" was on Gorgias, and the honest answer turned out to be more interesting than the headline.

If you run customer experience at a Shopify brand doing $10M-$100M, you already know Gorgias as the helpdesk half your peers run. The question worth your time isn't how many stores installed it. It's what a footprint that size does and doesn't tell you about your own stack, especially the calls still rolling to voicemail after 6 p.m. Book a 30-min call and we'll show you what your phone line is leaving on the table.

The short answer: how many Shopify stores run Gorgias

Gorgias is installed on 24,759 Shopify stores (StoreLeads, June 12, 2026), up 12.9% year over year. That's the cleanest single number you can cite, because it comes from a tracker that scans live Shopify storefronts for the app rather than from Gorgias's marketing page.

A few supporting facts that round it out:

• App Store rating: 4.3 out of 5 stars across roughly 649 reviews on the Shopify App Store. 83% are 5-star, 10% are 1-star.
• The App Store itself hides the count. Shopify doesn't publish how many stores run a given app, which is exactly why trackers like StoreLeads and BuiltWith exist.
• Review scores elsewhere: 4.6/5 on G2 (about 1,879 reviews) and 4.7/5 on Capterra (600+ reviews), so the App Store's 4.3 is the harshest of the three.

So if you needed one figure for a deck or a board doc, 24,759 is it. The rest of this post is about why that number is bigger than the one Gorgias quotes itself, and what it actually means for your own setup.

Where the number comes from (and why trackers disagree)

No two sources will give you the exact same Gorgias number, and that's normal once you know how each one counts. Trackers detect the app's code on a live store. Company figures count paying brands. Different denominators, different answers.

Here's how the main sources stack up:

• StoreLeads: 24,759 Shopify stores, updated June 12, 2026. It scans live Shopify storefronts, so it catches the app wherever it's present.
• BuiltWith: about 25,784 live websites using Gorgias across all platforms, with 58,369 sites tracked in total (including 32,585 that used it historically and dropped it). BuiltWith isn't Shopify-only, so its live count runs close to StoreLeads but counts a wider universe.
• Gorgias itself: "15,000+ ecommerce brands" worldwide, a paying-customer count across every platform.

The takeaway isn't that anyone is wrong. It's that "how many stores have Gorgias" depends entirely on whether you mean stores-with-the-app-present (around 24,759-25,784) or paying-merchants (15,000+). Both are true. We'll untangle the gap next.

Installs versus customers: the gap nobody explains

An install count will almost always run higher than a paying-customer count, and the size of that gap is the most useful thing in this whole post. Gorgias shows 24,759 installs on Shopify but states 15,000+ customers worldwide. Read quickly, that looks like a contradiction. It isn't.

An "install" means the app's code is present on the store. That bucket includes:

• Active trials that haven't converted yet.
• Lapsed stores that installed Gorgias, churned, and never fully uninstalled the snippet.
• Multiple stores under one brand (a holding company with eight storefronts shows as eight installs, one customer).
• Stores on a free or starter tier that a company count may or may not fold in.

A "customer," by contrast, is a paying brand, counted once, across every platform Gorgias serves (not just Shopify). So a 24,759 Shopify-install number sitting above a 15,000+ all-platform-customer number is exactly what you'd expect. If anything, the gap tells you Gorgias has real trial volume and real multi-store usage, both healthy signs.

Why does this matter to you? Because when a vendor (any vendor, us included) quotes a footprint number, you should always ask which bucket it's from. An install count flatters. A paying-customer count is the harder, more honest figure. When we say Ringly runs phone support for 50+ active Shopify brands, we mean paying, live brands, not installs.

How Gorgias ranks among Shopify helpdesk apps

Gorgias is the only major Shopify support app that grew its install base year over year, and it's not close. Pull the same tracker on the same date and the picture is clear:

Source: StoreLeads, all figures as of June 12, 2026.

A couple of honest caveats on that table. Tidio has more raw installs, but it's chat-led rather than a full helpdesk, so it's not a clean apples-to-apples peer. Zendesk sits just behind Gorgias on Shopify installs but is slipping, even though it still runs more helpdesk seats globally than anyone. Re:amaze is a fraction of the size and shrinking.

Two more data points back up the dominance. Roughly 40% of the top 1,500 Shopify brands run Gorgias, according to investment-research firm Sacra, and Gorgias is Shopify's only Premier Partner for CX. If you want the full breakdown of what those merchants are paying, our Gorgias pricing guide for 2025 walks the per-ticket math, and our Gorgias customer-count breakdown reconciles every public figure.

If you're weighing it against another platform, the honest Gorgias vs Zendesk for Shopify comparison is the place to start, and our Gorgias alternatives and Tidio alternatives pages cover the rest of the field.

What a 24,759-store footprint actually tells an operator

A footprint that big proves Gorgias owns Shopify ticketing. It says nothing about who's answering your phone. That's the line worth sitting with, because a help desk logs, tags, and routes tickets. It does not pick up a ringing phone at 9 p.m.

Here's where the proprietary view helps. Across the 50+ Shopify brands we run phone support for, 70-80% of inbound calls are the same repeatable questions a helpdesk logs as text tickets: where's my order, how do I return this, is this back in stock. Gorgias is excellent at the ticket. None of that volume gets resolved on the phone unless a human is sitting there, and most brands can't staff that line after hours. So the calls roll to voicemail, and 85% of callers who can't reach a person never call back, with 62% switching to a competitor (PCN, 2026).

That's the operating reframe. Your helpdesk footprint is healthy and your phone channel is probably leaking. The two aren't the same problem, and the install number can't see the second one.

This is where an AI phone agent sits. Not in place of Gorgias, in front of it. Ringly answers the inbound call, handles the routine 70-80% (order status, returns, WISMO calls, product questions), and escalates the genuinely hard ones to your team, cleanly, into the helpdesk you already run. Across those 50+ brands the AI resolves 73% of calls autonomously at roughly $0.42 per resolved call. WashCo, a Shopify brand we launched, recovered $22,664 in its first 7 days on the phone.

Run the math the way a CFO would. Take a typical $50M Shopify brand with a 6-rep CS team:

That's roughly 70% of repeatable calls routed to the AI. The other 30%, the genuinely complex calls, still go to your team, who now have time to actually solve them. If you want the full picture, our ecommerce phone support guide and our Shopify call center breakdown go deeper, and the check order status feature page shows exactly how the AI pulls a Shopify order live.

If your phone goes to voicemail after hours while your Gorgias queue keeps filling, book a 30-min call and we'll review your missed calls live.

Frequently asked questions

How many Shopify stores use Gorgias in 2025? Around 24,759 Shopify stores have the Gorgias helpdesk app installed as of June 2026, per StoreLeads, up 12.9% year over year. Earlier 2025 crawls put the figure closer to 21,000, so the trend is clearly upward. The number reflects installs, not necessarily paying customers.

What's the difference between Gorgias installs and customers? An install means the app's code is present on a store, which includes trials, lapsed stores, and multiple storefronts under one brand. A customer is a single paying brand counted across every platform. That's why 24,759 Shopify installs sits above Gorgias's stated 15,000+ customers worldwide.

Is Gorgias the most popular Shopify helpdesk? Among dedicated helpdesks, yes. It leads Zendesk (23,514 installs) and Re:amaze (3,983) on Shopify and is the only one growing. Tidio shows more raw installs but is a chat-led tool rather than a full helpdesk.

Is Gorgias growing or shrinking? Growing. Gorgias added installs at 12.9% year over year while Zendesk (-2.6%), Tidio (-13.9%), and Re:amaze (-12.7%) all declined, per StoreLeads as of June 2026.

Does Gorgias answer phone calls? Gorgias handles tickets, chat, and email well, but it isn't a phone agent. A live call still needs a human or a dedicated AI phone agent. Most brands run an AI phone agent in front of the helpdesk so routine calls get resolved and only the hard ones escalate into Gorgias.

How much does Gorgias cost? Plans run from $10/mo (Starter, 50 tickets) to $750/mo (Advanced, 5,000 tickets), with Enterprise priced by quote. AI-resolved conversations cost about $0.90-$1.00 each and also count toward your ticket cap, which is the most common pricing complaint in reviews.

Talk to us

If you run a $10M-$100M Shopify brand and your helpdesk is full but your phone still rings to voicemail, a 30-min call is the fastest way to see what that's costing you. We'll pull your missed-call pattern and do the math live, against the setup you already have.

The 3-layer guarantee.

1. Live in 14 days or it's free until launched.
2. 65% resolution in 90 days or we refund the last 3 months of subscription fees.
3. We keep working free until we hit it.

Ruben (Ringly co-founder) takes these calls personally.

Book a 30-min call