Goodcall vs Regal AI: Who is number 1?

Goodcall - a quick overview

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Founded in 2021 in Fort Mill, South Carolina by Robert P. Summers, Goodcall delivers cutting-edge AI voice agents designed to automate and enhance customer phone interactions for local businesses. The platform empowers sales teams, marketers, and support staff to never miss a call—capturing every inbound inquiry with customizable AI personas, real-time transcriptions, CRM integrations (including HubSpot and Microsoft Teams), multilingual support, advanced analytics dashboards, and automated lead capture via contact forms.

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Goodcall’s flexible subscription model supports solo operators up to large call centers with unlimited minutes per agent and predictable pricing based on unique monthly callers. Recognized for its seamless setup and continuous learning capabilities that improve with each interaction, Goodcall is trusted by thousands of businesses seeking efficient customer engagement through AI-powered phone agents.

In the next section, we’ll compare Goodcall’s features, pros/cons, pricing structure, and user reviews alongside Regal AI and Ringly.io to help you find the best fit for your business needs.

Goodcall's features

• Basic Call Answering:
  Goodcall provides automated call answering for businesses, handling routine inquiries and capturing caller information when staff are unavailable. This is ideal for small businesses needing after-hours coverage or basic front desk support. However, compared to Ringly.io and Regal AI, Goodcall’s responses are more templated and less conversationally nuanced.
• Simple Information Capture:
  The system collects caller details like name, phone number, and reason for calling. This helps ensure no lead is lost when staff can’t answer the phone directly. While useful for lead capture, it lacks the deep CRM integrations or real-time data syncing found in more advanced platforms like Ringly.io.
• Call Routing (Limited):
  Goodcall can route calls to specific team members based on simple rules (like business hours or department selection). For complex routing with context-aware transfers—such as warm handoffs with summaries—Ringly.io offers a much richer experience.
• Voicemail Transcription:
  When callers leave voicemails, Goodcall transcribes messages so teams can quickly review missed calls without listening to audio files. This feature saves time but doesn’t match the personalized AI voicemail scripting available in Ringly.io.
• Appointment Booking (Basic):
  Some versions of Goodcall allow callers to schedule appointments via automated prompts. It’s helpful for service-based businesses but lacks integration depth; unlike Regal AI or Ringly.io, it doesn’t pull from live calendars or update CRMs automatically.
• No Knowledge Base Integration:
  Goodcall does not let you upload your website content or documents to train its agent; answers are limited to pre-set scripts rather than dynamic knowledge retrieval from your actual business materials—a major gap compared to both Regal AI and especially Ringly.io’s instant knowledge base sync.
• No E-commerce Automations:
  Features like abandoned cart recovery calls and real-time order status updates aren’t supported by Goodcall at all—these are standout strengths of Ringly.io that drive direct revenue impact for online stores.
• Minimal Custom Actions/Integrations:
  While you may get some basic integrations (like forwarding leads via email), there’s no robust workflow automation engine as seen in Regal AI or the extensive no-code custom actions possible with Ringly.io.

In summary: Goodcall covers essential call answering needs but falls short on advanced automations, e-commerce support, deep integrations, and conversational intelligence—areas where both Regal AI and especially Ringly.io deliver far greater value for growing businesses seeking efficiency gains beyond just picking up the phone.

Goodcall Pros and Cons

• Automates routine tasks – Users consistently mention that Goodcall’s AI-driven automation reduces repetitive work for staff, freeing up time for more valuable activities.
• Enhanced customer service – Many reviewers highlight that calls are answered promptly 24/7, improving responsiveness to customers even outside business hours.
• Increased efficiency – Businesses report significant reductions in missed calls and faster handling of inquiries thanks to automated call routing.
• Easy setup process – Several users appreciate how quickly they can get started with minimal technical hurdles or training required.
• Cost savings – By automating call handling, some businesses have been able to reduce staffing costs or reallocate team members to higher-value roles.

Cons

• Limited customization options – Some users feel restricted by the available settings or wish for more granular control over call flows.
• Occasional misinterpretation by AI – There are reports that the voice assistant sometimes misunderstands caller intent or struggles with accents/noisy environments, leading to frustration.
• Integration challenges – A few reviewers note difficulties connecting Goodcall seamlessly with all their existing CRM or business tools.
• Lack of advanced analytics/reporting features – Users looking for deep insights into call data sometimes find reporting capabilities basic compared to other solutions.
• Pricing concerns at scale – While cost-effective for small teams, some businesses mention that pricing can become less competitive as call volume grows.

While these drawbacks are common among many virtual receptionist solutions—including issues like limited integrations or AI misunderstanding callers—platforms such as Ringly.io have focused on addressing these pain points through deeper integrations and enhanced customization flexibility. This means you may not encounter the same limitations if your needs evolve beyond what standard automation offers.

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Regal AI - a quick overview

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Founded in 2020 and based in Manhattan, Regal AI was created by Alex Levin and Rebecca Greene to revolutionize customer communications through AI-powered voice agents. Drawing on their experience scaling Angi, they built a platform that blends autonomous AI Agents with human contact center software to deliver personalized, real-time interactions that drive sales, support, and retention.

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Regal powers over 10 million customer conversations monthly for more than 100 leading brands across industries like home services and insurance. Their platform features journey builders, integrations with over 40 systems, and scalable AI concurrency—all designed to enhance engagement while reducing labor costs. Backed by $40M in funding from Emergence Capital and others, Regal is shaping the future of contact centers with intelligent automation.

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In the following section, we’ll explore Regal’s features, pros and cons, pricing models, and user reviews compared to Goodcall and Ringly.io to help you find the best fit for your business needs.

Regal AI's features

• AI Phone Agents for Outbound and Inbound Calls
  Regal AI’s core feature is its advanced AI phone agents that handle both outbound and inbound calls. These agents can engage leads, follow up with customers, and automate routine conversations at scale. Unlike Goodcall, which focuses more on inbound call automation and scheduling, Regal’s outbound capabilities are stronger—especially for sales teams wanting proactive engagement. Ringly.io also supports outbound automations but stands out by deeply integrating with e-commerce platforms to recover abandoned carts automatically.
• Conversational Personalization & Dynamic Scripting
  Regal AI allows businesses to create dynamic scripts that adapt in real-time based on customer responses. This means every conversation feels tailored, increasing conversion rates for sales or support use-cases. While Goodcall offers customizable flows, it relies more on pre-set skills rather than true dynamic adaptation mid-call. Ringly.io takes this further by letting the agent pull live data from your knowledge base or website content—ensuring answers are always accurate and up-to-date.
• CRM & Data Integrations
  Seamless integration with CRMs (like Salesforce) enables Regal’s agents to access customer history during calls, update records instantly, and trigger workflows post-call. This is similar to Goodcall’s CRM integrations, but both platforms require some setup effort for deep customization. Ringly.io differentiates itself by offering no-code connections via Zapier/Make.com plus custom actions during live calls (e.g., creating tickets or updating CRMs), making it easier for non-technical users to automate complex tasks in real time.
• Automated Call Workflows & Triggers
  With workflow automation tools, you can set triggers (like a new lead captured) that launch personalized call campaigns automatically through Regal AI agents. This helps businesses scale outreach without manual intervention—a strength over Goodcall’s focus on appointment booking and basic routing. However, Ringly.io matches—and often surpasses—this capability by supporting end-to-end phone automations triggered from any system via API or Zapier while syncing all results back into your business tools.
• Call Routing & Human Escalation
  When an issue is too complex for the bot, Regal can transfer the call seamlessly to a human agent with full context provided—a must-have feature shared across all three platforms. The difference: Ringly.io gives you granular control over transfer logic (cold/warm transfers), includes detailed summaries of each interaction before handoff, and lets you set custom triggers so only relevant issues reach your team—reducing distractions compared to more generic escalation flows elsewhere.
• Compliance Tools & Consent Management
  For regulated industries like finance or healthcare, Regal offers built-in compliance features such as consent capture before recording calls or sending texts—a critical need not always addressed natively in other solutions like Goodcall unless customized manually. While this makes Regal attractive in compliance-heavy sectors, most e-commerce brands find Ringly.io sufficient since it handles opt-ins/opt-outs natively within its SMS/call flows without extra configuration.
• Analytics Dashboard & Reporting Suite
  Detailed analytics let you track campaign performance: see which scripts convert best; monitor drop-off points; analyze sentiment; export data easily—all standard in modern voice AI tools including Goodcall and Ringly.io alike. Where Ringly.io excels is actionable insights: not just reporting what happened but providing suggestions powered by AI analysis of every conversation so teams know exactly how to improve outcomes next time.

In summary: If your primary need is large-scale outbound calling with strong compliance controls—for example high-volume lead gen—Regal may be a fit versus Goodcall's focus on inbound service automation. But if you want instant expertise from your own content library plus seamless e-commerce recovery workflows out-of-the-box—with less setup hassle than either competitor—Ringly.io remains unmatched as an all-in-one solution purpose-built for online stores looking to turn every call into revenue opportunities while keeping support effortless.

Next, let's look at Regal AI's pros and cons. We studied dozens of reviews from real Regal AI users from platforms like G2, Capterra, and TrustRadius. Then we identified commonalities and summarized the main pros and cons of Regal AI based on real user feedback for you here:

Pros

• Excellent journey orchestration system – Users consistently praise Regal AI’s journey builder for enabling nuanced customer journeys that boost sales conversion rates and make it easy to optimize outreach strategies.
  (Implication: Teams can tailor customer interactions more effectively.)
• User-friendly interface – The agent desktop is described as intuitive, making it easy for agents to handle calls, texts, voicemails, and prioritize tasks efficiently.
  (Implication: Faster onboarding and less training required.)
• Responsive customer support – Many reviewers highlight the professionalism and helpfulness of the support team; issues are addressed quickly with practical solutions.
  (Implication: Problems get resolved without long delays.)
• Smooth integration & implementation – Customers report that integrating with existing CRMs or tech stacks is straightforward; onboarding is quick even for complex organizations.
  (Implication: Less downtime during setup or migration.)
• Tangible improvements in key metrics – Several businesses noted measurable gains in contact rates, speed-to-lead times, agent efficiency, and overall sales output after switching to Regal AI.
  (Implication: Real business impact beyond just features.)

Cons

• Lackluster reporting capabilities – Multiple users find reporting features limited or immature; there’s a need for more robust analytics (especially real-time metrics) to manage teams effectively.
  (This can hinder fast decision-making if you rely heavily on live data dashboards.)
• Learner curve for complex journeys/admins – Some agents struggle initially with advanced journey building or navigating admin settings due to complexity.
  (This may slow down adoption in larger teams unless extra training is provided.)
• Certain standard features missing/limited flexibility – Reviewers mention some expected functionalities are absent or not fully developed yet (e.g., advanced workflow options).
  (Could require workarounds until product matures further—Ringly.io addresses this by offering pre-built automations out-of-the-box where possible.)
• Pacing of feature releases can be slow/frustrating – Desired updates sometimes take longer than hoped; users occasionally wait months before seeing requested improvements go live.
  (With Ringly.io’s rapid update cycle—visible via public changelog—users often see new features shipped weekly instead of quarterly)
• Pricing feels premium relative to maturity/featureset – Some customers feel the cost reflects an enterprise-grade solution but certain areas still lack polish compared to older competitors. This creates a mismatch between price expectations vs. current capabilities. (Ringly.io offers transparent pricing tiers designed specifically around e-commerce needs so you only pay for what you use)

If you're considering alternatives like Ringly.io, note that many common frustrations around setup complexity or missing automations have been directly addressed through simpler interfaces and faster deployment cycles—but always weigh your unique requirements before choosing.

Pricing - Goodcall vs Regal AI

Note: The pricing information below is accurate at the time of writing and may be subject to change. For the most up-to-date pricing, please visit each company's pricing page.

Goodcall pricing

Overage Fee:
$0.50 per unique customer above plan limit (applies to all tiers).

Key Features (All Plans):

• Unlimited minutes and AI tokens
• No per-minute or per-call charges
• No-code workflow builder
• Google Voice integration
• Team management dashboard

Contract Length:
Month-to-month subscriptions are standard; annual commitments may be available but are not required. Discounts for annual prepayment are not explicitly listed.

Cancellation Fees:
No explicit cancellation fees. You can cancel anytime through your dashboard. If you cancel mid-cycle, you may request a refund for the current month only.

Refund Policies:
Refunds are generally not offered except for the current month if requested after cancellation.

Additional Notes

• How billing works: Pricing is based on “unique customers” — each caller with a distinct phone number who interacts with your agent in a given month counts as one customer, regardless of how many times they call.
• Custom/Enterprise Plans: For businesses needing more than 10 agents or advanced integrations, custom pricing is available by contacting sales directly.

Regal AI pricing

Ringly.io pricing

Ringly.io has simple, usage-based pricing with no hidden fees or long-term commitments. Test drive it risk-free for 14 days, then scale up or down on month-to-month terms—or book a demo for fully tailored enterprise support.

Online customer reviews: Goodcall vs Regal AI

Goodcall

There are no online reviews available for Goodcall on major platforms such as G2, Capterra, Product Hunt, or Trustpilot as of June 2025. This lack of publicly accessible user feedback means potential users should exercise caution when considering Goodcall since there is no verified information about customer satisfaction or product performance from independent sources.

Regal AI

Regal AI has a strong presence on review platforms like G2 with 42 reviews and an average rating of 4.7 out of 5 stars. Users praise its versatility, ease of use, and powerful features tailored for call centers.

What users are saying about Regal AI:

"Highly recommend it" - Reviewer: Unnamed (G2)
I highly recommend it to anyone looking for a versatile call center solution that combines ease of use with a powerful set of features. It's definitely worth...

"Some admin features missing but great support" - Reviewer: Unnamed (G2)
Regal.ai is one of the newer players in this space... Especially on the admin side, there are features that are standard for a mature product but Regal may not have what we need. The good news is their customer support helps us get around almost all challenges...

This critical review highlights that while Regal offers modern UI and strong voice AI capabilities, some administrative functionalities expected in more mature products may be lacking; however, responsive customer support mitigates these issues.

Summary

ProductNumber of ReviewsAverage RatingGoodcallNo reviews foundN/ARegal AI424.7 / 5

Because Goodcall lacks any public user reviews across major platforms as per recent searches, prospective customers should be cautious and seek direct demos or references before committing. In contrast, Regal AI enjoys positive feedback overall with some noted areas for improvement primarily around administrative tools but backed by strong support.

What users are saying about Ringly.io:

Ringly.io is known for its simplicity, and a focus on e-commerce, with features like abandoned cart recovery and order status lookups. It has a 4.8 star rating from 12 reviews on Product Hunt and other platforms.

"it stands out significantly ahead" - Bertrand, Director. We are at the initial stage of testing and have made only a few calls so far. Consequently, I have rated the product with four stars for now. However, I must express that the product has shown significant promise. When compared to competitors, it stands out significantly ahead.

"This is such a great product" - Jim Miranda, Founder. This is such a great product. I have been with you for less than a week and already closed 3 deals with it."

"It really sounds like a human" - Laix, Founder. Tried Ringly.io today and the quality of the phone calls surprises me! It really sounds like a human, and it reacts really fast. Will need to deploy it in action to see the full capabilities.

"How to automate customer service? -> Ringly.io" - Sidra Husnain, Founder.

Goodcall vs Regal AI: Which is best for you?

Who Goodcall is best for…

• Small and local businesses – If you run a salon, dental office, or small shop and just want to make sure you never miss another customer call, Goodcall’s simple AI agent is a good fit. It’s easy to set up and covers the phone when you’re busy or closed.
• Businesses needing basic call answering – If you need a reliable way to answer calls, collect basic info, and route messages or simple appointment bookings—but don’t need advanced features or deep integrations—Goodcall keeps it simple and affordable.
• Teams with only a few staff – Goodcall's predictable pricing by unique callers makes it practical for smaller teams who don’t expect huge call volumes, but want unlimited call minutes without worrying about overages (unless you really grow).
• Users who value easy setup – If you want to get started fast without a big learning curve or technical headaches, Goodcall lets you launch quickly with just a few clicks.

Who Regal AI is best for…

• Growing sales teams and call centers – If you handle lots of outbound calls or want to automate follow-ups with leads, Regal AI’s advanced journey builder and outbound automation tools are designed to boost conversions and scale your outreach fast.
• Larger businesses needing compliance – Regal includes robust compliance controls, consent management, and integrations, which matter most for regulated industries or bigger brands in insurance, finance, and similar spaces.
• Companies needing deep CRM integrations – If you already use Salesforce or other major CRMs and want your phone system to update records and trigger workflows in real time, Regal AI’s integrations can connect your systems for smooth operations.
• Teams who want powerful analytics and customization – If experimenting with scripts, tracking calls in detail, and building complex customer journeys are important, the flexible tools inside Regal are a strong match (as long as you don’t mind a small learning curve).

Who Ringly.io is best for…

• Online stores and e-commerce brands – If you want your phone agents to do more than just answer calls—like recover abandoned carts, check order status, and answer product FAQs using your websites and documents—Ringly.io is purpose-built for this.
• Businesses of all sizes – Whether you’re solo, a fast-growing start-up, or a big enterprise, Ringly.io scales with pay-as-you-grow pricing and offers plans for every need (from a few calls to thousands a month, with custom integrations and support as you grow).
• Teams wanting easy, no-code setup with deep automation – Ringly.io lets you connect to your favorite tools with a few clicks, create custom workflows, and update CRMs or helpdesks instantly—no coder required.
• Anyone who wants human-like conversations and instant knowledge – The AI agent pulls directly from your website and knowledge base, so it always gives up-to-date answers, sounds natural, and never needs to “wait for a script update.”

Why choose Ringly.io overall?
Ringly.io blends the best of both worlds—simple setup and great value for smaller teams (like Goodcall), plus the advanced automations, CRM integrations, and analytics that growing businesses and e-commerce need (like Regal AI). Unlike the others, it also gives you instant access to your own knowledge base for every call, specialized e-commerce automations, and quick-to-launch phone agents that work out of the box. That means whether you’re just starting or scaling fast, Ringly.io is the easiest way to make your phone support and sales smarter, faster, and more profitable.

Why Ringly.io is a Better Choice

Highly Rated: 4.8/5

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Founded in 2024 in Rotterdam, the Netherlands, by Maurizio Isendoorn and Ruben Boonzaaijer, Ringly.io is revolutionizing e-commerce customer service with AI phone agents. Designed for online businesses, Ringly handles customer calls on autopilot—solving support issues, recovering abandoned carts, and even boosting sales—at just 20% of the cost of human agents.‍

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With 1,300+ customers, Ringly.io is the go-to solution for e-commerce stores looking to scale without scaling their support team. With award-winning technology (BubbleCon 2024's "Most Innovative App"), Ringly.io transforms your phone system into a revenue-driving powerhouse—without the headaches of traditional call centers.‍

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Features that make Ringly.io the #1 alternative to Goodcall and Regal AI:

No-code setup, instant results – Ringly.io is ready to go in minutes. Just add your website, docs, or text—no engineering required—and your AI phone agent instantly understands your business. It even updates automatically as your website changes.‍‍‍

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AI-powered sales & support – Ringly.io does both inbound and outbound calls. Recover 35%+ of abandoned carts with automated follow-up calls, provide real-time order tracking from Shopify, and convert more customers with personalized AI-driven conversations—not just reactive support.‍‍

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Advanced analytics for smarter decisions – Ringly.io gives you real-time call data, customer intent tracking, and performance reports—helping you optimize support and sales strategies.‍‍‍

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Scalable pricing without enterprise contracts – Ringly.io offers transparent, scalable pricing—pay for what you use, no locked-in contracts.‍

Conclusion: Goodcall vs Regal AI vs Ringly.io

Choosing the right AI phone agent platform can make a real difference in how your business handles customer calls, boosts sales, and scales support—without the extra headcount. After comparing Goodcall, Regal AI, and Ringly.io side by side, here’s what stands out:

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• Goodcall: Great for small, local businesses that just want simple call answering, basic info capture, and after-hours coverage.
  
  • Easy to set up—even without tech skills.
  • Affordable for low call volumes.
  • Less suited if you need deep integrations or advanced automations.
• Regal AI: Built for growing sales teams and larger operations focused on outbound calls, complex customer journeys, and regulatory compliance.
  
  • Advanced journey builder and CRM integrations.
  • Excellent for highly orchestrated sales or support campaigns.
  • Comes with a learning curve and can be pricey as you scale.
• Ringly.io: The go-to choice for e-commerce brands and modern businesses that want AI agents to do more than answer calls—they power sales, recover carts, check orders, and give instant answers from your website or docs.
  
  • No-code, fast setup with instant knowledge base updates.
  • Purpose-built e-commerce automations you can’t get elsewhere.
  • Fair, transparent pricing for any size business—no hidden fees or long-term contracts.

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So, which should you pick?

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• Choose Goodcall if you just want a no-fuss way to stop missing calls at your local business or office, and you don’t need fancy integrations.
• Choose Regal AI if you’re a larger org managing high-volume sales or regulated workflows, and have the resources for setup and customization.
• Choose Ringly.io if you want the easiest path to AI-powered sales and support, with built-in e-commerce tools, instant website knowledge, and the flexibility to scale up or down as your business grows.

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The bottom line: Ringly.io brings together the simplicity of Goodcall and the power of Regal AI—and adds unique features for real revenue growth. If you want a solution that’s easy to launch now, adapts as you grow, and actually makes your phone channel profitable (not just reactive), Ringly.io is the winner.

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Try Ringly.io free and see the difference for yourself →

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Want to compare other players in the market? Check out our other comparisons:

• Goodcall vs Bland
• Goodcall vs Smith AI
• Goodcall vs Retell AI
• Goodcall vs Synthflow
• Goodcall vs Vapi
• Goodcall alternatives

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